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3,644 Reviews of Toyota of Rockwall - Service Center
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June 17, 2021
I am very impressed how you truly honored your recall and took care of us. This is part of the reason we are so loyal to Toyota! Great brand and service. Stephanie was great, she consistently reached out to took care of us. This is part of the reason we are so loyal to Toyota! Great brand and service. Stephanie was great, she consistently reached out to share with us the status of our service and the next steps. Thank you for all the amazing assistance! More
by brad.stefani
Verified CustomerEmployees Worked With
Stephanie Sanchez
June 17, 2021
My service (recall) was handled efficiently, expertly and with no problems...ahead of schedule. This is why I always bring both Toyotas: Camry and RAV to Toyota of Rockwall. The Service Manager is by far t with no problems...ahead of schedule. This is why I always bring both Toyotas: Camry and RAV to Toyota of Rockwall. The Service Manager is by far the best. More
by CHARLIEANDSALLY
Employees Worked With
Don Maddran
June 15, 2021
Decent job, seems a little expensive. Issues with the air conditioning in the waiting area and issues with the ability to wash the cars were a concern. conditioning in the waiting area and issues with the ability to wash the cars were a concern. More
by jimyoung_one
Employees Worked With
Stephanie Sanchez
June 11, 2021
As usual, service was efficient and professional. However, I’m disappointed that the service rep decided that I should skip my 5000 mile tire rotation and have the 10000 mile oil change appointment However, I’m disappointed that the service rep decided that I should skip my 5000 mile tire rotation and have the 10000 mile oil change appointment despite only having 4000 miles in my car. I paid for the service package, and I don’t appreciate losing the money we spent on this. The 5000 mile check should be tacked on the end of my package. More
by mmichellehl2
Employees Worked With
Stephanie Sanchez
June 10, 2021
I’ve had great experience at Toyota of Rockwall. Very friendly staff and complete check of my car was done in a timely and professional manner. friendly staff and complete check of my car was done in a timely and professional manner. More
by SHARLENEFERNANDO
Employees Worked With
June 09, 2021
Love this dealership. Love the cleanliness. The Love this dealership. Love the cleanliness. The friendliness Attentiveness. And the quality of their vehicles. Their staff is what keeps making Love this dealership. Love the cleanliness. The friendliness Attentiveness. And the quality of their vehicles. Their staff is what keeps making me come back versus any other Toyota dealership. More
by chels_sea_brae
Employees Worked With
Kevin macguire
June 08, 2021
Great experience. Justin is very professional and our go to person for everything we need. We trust him 100%!! Thank you Toyota for always being so great. to person for everything we need. We trust him 100%!! Thank you Toyota for always being so great. More
by Howdytexas2512
Employees Worked With
Justin Hogue
June 08, 2021
Got shocks and a struts done but was charged for an alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall whic alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall which has a 1 year warranty. I could’ve gone across the highway and had them redo it for free. Jut a little upset that there was a lack of transparency on y’all’s end. Plus, was told the work would be done in 3-4 hours max and it took y’all a 5 1/2 hours to complete. Had a 8am appt so there should’ve been no issues. Ive had to wait 2-3 hours for Oil changes and stopped getting them done there because almost have to take a half a day off for a 10 minute job. More
by RAYMAARON
Employees Worked With
Stephanie Sanchez
June 08, 2021
Pricing is higher than I would like, but I suppose that is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. More
by jmwormsbaker
Employees Worked With
Not listed here and unfortunately cannot remember her name
June 08, 2021
My service person Mick is always smiling and helpful! My vehicles are take care of perfectly thanks to him and his team. I tell all of my friends to make sure and ask for him. Thank you Mick for always gett vehicles are take care of perfectly thanks to him and his team. I tell all of my friends to make sure and ask for him. Thank you Mick for always getting me taken care of. More
by JONESDANA34
Employees Worked With
