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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews
Call Service Center (844) 208-1008

3,643 Reviews of Toyota of Rockwall - Service Center

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June 29, 2021

Amables servicio rapido el chico muy atento a pesar que llegue sin cita mil gracias por el mejor servicio chicos 👍👍 More

by bebavargas13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Cachay
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Jun 30, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Pedro, Mick and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 28, 2021

Great except I didn’t get a car wash. All good other than that More

by tsimmons7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jun 29, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall! We appreciate your business and hope to see you again soon!

June 28, 2021

Prompt friendly service. Sam did a great job. The wait was short in a clean and spacious area. I am not sure what more I could ask for. More

by GrumpyOldGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidle
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Jun 28, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

June 28, 2021

Friendly and very efficient. Checked in quickly and checked out without any problems. Thank you Toyota of Rockwall. More

by annaole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez was our service advisor and did a great job.
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Jun 28, 2021 -

Toyota of Rockwall responded

Thank you, Anna, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 28, 2021

Car had a scratch on the rear door drivers side after rotating tires. Service manager was supposed to call me and schedule a time to get it buffed out. No call, not surprised. More

by tyson7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
did not get names
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Jul 15, 2021 -

Toyota of Rockwall responded

Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. I will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you.

June 28, 2021

The service department at Toyota of Rockwall is wonderful! I always make a point to see Kasey when I come in for service. She is very customer service oriented and very knowledgeable! The dealershi More

by DAVIDJEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Don Maddran, Dan Landrum, Justin Hogue, Joey Desrosiers, Stephanie Sanchez, Carlos Perez, James Adams, James Brown
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Jun 29, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review, David! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall. We'll be sure to pass along your compliments to Kasey and the rest of our service team!

June 26, 2021

Professional as always. Mick is the best service advisor I have ever worked with. Keep up the great job. You have a customer for life. More

by Tundraman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mick met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

June 26, 2021

Prompt service, friendly, competent personnel, quick in and out. Good communication. More

by Polly Rash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Jun 28, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience working with Kevin! We sincerely value your business and look forward to your next visit.

June 26, 2021

I moved from Georgia to Texas and didn’t know what to expect. Rockwall Toyota treated me very well. They can expect my business from now on. More

by VIVELEGUERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jun 28, 2021 -

Toyota of Rockwall responded

Thank you! Sam and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 25, 2021

Comfortable seating. Get the job done. Courteous, friendly and on time. More

by lenz3331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Jun 25, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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