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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews

3,642 Reviews of Toyota of Rockwall - Service Center

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July 06, 2021

I was in-and-out in a very short period of time. Very happy with the service and very happy with the folks working there. More

by deannabeans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Thank you, Deanna, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 06, 2021

I've always been impressed with the service when I take my car in, this time they went over and beyond to assist me. Kudos to the team!!!! More

by debralp021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Debra, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

July 06, 2021

I always value working with Justin Houge in the care and maintenance of my car. He is thorough and communicative and I always ask for him specifically. More

by Erica C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 06, 2021 -

Toyota of Rockwall responded

Erica, Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

July 06, 2021

Dealership was great. Greeted with a smile. Fast and efficient service. It would be nice if I could update the map in my vehicle, though, apparently can't do that until Fall. More

by Crys729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 03, 2021

Excellent Dealership & Service Department!!Team Members Excellent Dealership & Service Department!! Team Members are friendly, helpful, & communicate with their customers!! Glad we bought our Highlander a More

by ALLISONWILSON51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel , Don Maddran
Jul 04, 2021 -

Toyota of Rockwall responded

We appreciate your business, Allison, and our team looks forward to serving you again soon!

July 02, 2021

Quickly greeted by an advisor…..service bays/reception area very clean. Everyone seems to help each other. Parts ordered but not actually needed…..parts manager (Dan) came personally to verify. Extreme More

by GadgetGuy Rowlett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Dan Landrum
Jul 03, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 01, 2021

Clean service center. Deducted 1 point since no one greeted us upon arrival & we had to look for our service advisor. In addition to that, the receipt upon check out was $30 more than the service price More

by peachu704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 02, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 30, 2021

This dealership deserves 10 stars! The service team is quick, knowledgeable and accommodating to your needs. They go above and beyond and make getting repairs or maintenance work a hassle free and comfort More

by mheatherd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez
Jul 01, 2021 -

Toyota of Rockwall responded

Thank you for your business and this 5-star review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2021

Justin takes care of his clients. He is always professional & helpful😀 More

by westecon000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jun 29, 2021 -

Toyota of Rockwall responded

Thank you! Justin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 29, 2021

Amables servicio rapido el chico muy atento a pesar que llegue sin cita mil gracias por el mejor servicio chicos 👍👍 More

by bebavargas13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Cachay
Jun 30, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Pedro, Mick and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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