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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews

3,642 Reviews of Toyota of Rockwall - Service Center

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July 12, 2021

I was in and out of there in the time promised. Great customer service and clen environment. I will definitely be going back when necessary. More

by mrlolo30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 12, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall! We look forward to working with you in the future.

July 12, 2021

Very professional , too bad car wash waiting on part. The person who waited on me was professional and service was quick in and out in a hour More

by chawks69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
Jul 12, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 12, 2021

Justin is always professional and nice. He takes great care of our cars. We drive all the way from Flower Mound to maintain our cars there. More

by 53tlmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 13, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words for Justin and our team, and for taking the time to leave us this wonderful feedback!

July 10, 2021

Our truck was serviced on a timely manner and service advisor was courteous and explained everything thoroughly. We will be continuing to get service at Toyota of Rockwall. More

by Mrs. Vargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 10, 2021 -

Toyota of Rockwall responded

Thank you for your kind review! We're happy to hear our team was able to serve you and deliver a pleasant and timely experience. If there is anything we can assist you with in the future, please let us know!

July 09, 2021

Sam was very helpful and friendly. I will definitely ask for him next time I come in for service. Everyone is usually very nice but he was great. More

by mayra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 10, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for Sam and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance!

July 09, 2021

You keep up selling the fuel system flush ever since my car had 20,000 miles on it - More like a customer wallet flush. I've never had to do it on any of my Toyota vehicles and they lasted over 150k+ miles More

by Santo700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar and a young lady
Jul 26, 2021 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 08, 2021

It was very convenient going to the dealership to complete my vehicle state inspection. I hope the car wash is repaired soon so I can get my vehicle cleaned. More

by GERMINOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 08, 2021 -

Toyota of Rockwall responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

July 07, 2021

It was the first service for my car at Toyota of Rockwall, and everything went smooth. They have a super friendly staff, they had my appointment and it was a quick service. More

by markfake
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 07, 2021 -

Toyota of Rockwall responded

Thank you, Mark, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 07, 2021

Every time my car goes into the dealership for ANY reason, my atomatic light switch is turned off EVERY SINGLE TIME. After driving around and getting lights flashed at me, I've learned to always set i More

by pliblack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Hogue
Jul 24, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 07, 2021

Friendly service. I appreciate the ability to rent a vehicle for the day so that I can enjoy Dallas without sitting to wait on my car. Service was fast and pick up process was quick and easy. More

by ougrad97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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