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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews

3,642 Reviews of Toyota of Rockwall - Service Center

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July 15, 2021

Always nice, friendly and efficient...from the front to the back each department has a smile. They always Take care of all your cars needs. 😀 More

by Judianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think Stacy
Jul 15, 2021 -

Toyota of Rockwall responded

Judianne, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

July 15, 2021

Wonderful service and very fast! They were done much sooner than expected which was very nice since I had just gotten off work from a 14 hour shift! Great job Toyota of Rockwall! More

by rinny0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 15, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot us. We're glad Stephanie was able to help, and we hope to see you again!

July 15, 2021

I always recommend Toyota if rockwall!! They do a wonderful job with all of my vehicles , the service advisor Mick is very knowledgeable and the prices are very reasonable. More

by JONESDANA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Toyota of Rockwall responded

Hello, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Mick and our team appreciate your business and hope to see you again soon!

July 14, 2021

Dealership was efficient helpful considerate of my time knowledgeable I would recommend the Rockwall dealership to any one who needs service. Service assistant was very friendly prompt knowledgeable and he More

by SFURNAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 14, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Kevin and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 14, 2021

Awesome! Great service. Would recommend to anyone who has a Toyota or non Toyota. They really have your best interest at heart. Keep it up More

by MICHAEL.WARD200932
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Justin Hogue
Jul 14, 2021 -

Toyota of Rockwall responded

Michael, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 13, 2021

When trying to inform the service department of the vehicles heavy use, they opted to go with a 10k service and would not accept a 5k mile heavy use service coverage, even though toyota has different r More

by bhibler15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 13, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 13, 2021

Everyone is always helpful and polite. I miss the hot cocoa when I’m there waiting on my vehicle. It’s just a nice touch. More

by RENAYHLUNSFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Desrosiers, Stephanie Sanchez
Jul 13, 2021 -

Toyota of Rockwall responded

Thank you! Stephanie, Joey and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 13, 2021

The dealership at rockwall Toyota is excellent! I bought my car there after working with mount pleasant. I was displeased with the sales person I was working with so I went with rockwall. I’m so glad I did! More

by Snickers73bw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar martinez
Jul 13, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Cesar had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

July 13, 2021

I was given an appointment right away, and Mick took great care of my car in a timely manner, he had a shop manager test drive the car with me, great customer service. More

by slbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Toyota of Rockwall responded

We are very happy to hear Mick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 12, 2021

Very quick service but my service advisor did not give me an update about what was found or what is required for my next service. More

by sovanarachy_08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 12, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. If you'd like to give us a call, we'd be happy to tell you about your vehicle's service.

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