Toyota of Rockwall - Service Center

1. Repeated requests for paperwork on work done to the car to prepare for sale and on windshield repairs and never received other one. 2. All engine lights came on after signing sales papers and befor car to prepare for sale and on windshield repairs and never received other one. 2. All engine lights came on after signing sales papers and before I even got the car home. When I initially called on the issue, I was asked to bring the car in I would be put on the schedule for first thing Saturday morning. I asked and was given the name of a person I should ask for on arriving. When I arrived at the dealership, I was not on the schedule and the person I was to see was not even working that day. 2 Brought the car back twice for the same issue as it kept re-occurring and was told I would just have to take it to Honda. 3. After taking the car to Honda dealership I found out that Rockwall Toyota had installed incorrectly an after market airflow sensor and the sensor had to be replaced along with the fuel pump. 4. I had to ask repeatedly about the windshield repairs and after 3 weeks finally was assured and Toyota Rockwall had someone come out to seal the cracks. (5 in total and 2 of which have vertical lines extending) However, I still have concerns that in bad weather the repairs will not hold as the major cracks are still visible. 5. Found out both front tires were severely worn on the inside thread and I had to replace one of them within 300 miles I driving. I was shown where there were major gauges in the tire and where it appeared to have had attempted repairs. There is no way this should have been missed with your 100 point check and should have been stated as part of the sale. Overall my experience with Rockwall Toyota immediately after the sales.paperwork was signed and to date has not been a very pleasant one. I would not feel comfortable recommending Toyota Rockwall at this point. The car has been in the shop more than I have been able to drive it so far. More

The customer service department is awesome that is why I bring my Chrysler to the Toyota place to service. bring my Chrysler to the Toyota place to service. More

Great professional service as always at Toyota of Rockwall. Mick is the best! He always explains in detail & answers all my questions. Thank you Mick! Rockwall. Mick is the best! He always explains in detail & answers all my questions. Thank you Mick! More

Top notch service from Toyota of Rockwall Service Department again. Justin Hogue is always a pleasure to work with and goes above and beyond to take care of our vehicle. I can't say enough about ho Department again. Justin Hogue is always a pleasure to work with and goes above and beyond to take care of our vehicle. I can't say enough about how Justin makes the experience great, not only for the service, but treating the customer with the upmost respect! Thanks Justin Hogue for all that you do! More

Very professional, courteous and timely. Service runs like a clock. Will recommend to friends and will return in the future like a clock. Will recommend to friends and will return in the future More

Work was done within an hour. Washed my car. Car was clean and good as new. clean and good as new. More

The dealership was clean with sufficiently distanced waiting room. The staff is professional, friendly and keeps you aware of the waiting time and progress on your vehicle maintenance waiting room. The staff is professional, friendly and keeps you aware of the waiting time and progress on your vehicle maintenance More

Providing outstanding service is important to Mick and the drive thru service manager. I appreciate their commitment to provide the best service to their customer. the drive thru service manager. I appreciate their commitment to provide the best service to their customer. More

The dealership was clean and the staff was professional and friendly. They took care of our warranty needs. and friendly. They took care of our warranty needs. More

Excellent dealership! Service department is the best I have ever dealt with! My service advisor,Justin Hogue ,is the best at advising and then following through with the work. have ever dealt with! My service advisor,Justin Hogue ,is the best at advising and then following through with the work. More