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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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December 03, 2022

On time and great service. Advisor was pleasant and professional. Would recommend Toyota of Rockwall to my friends and family. More

by etheridge.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 01, 2022

They do a really good job and there very friendly. I would recommend recommend them to any one. More

by vmorales1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Dec 02, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 01, 2022

Service advisor was polite and courteous. Work performed was not up to Toyota standards. Service advisor did call back and apologize for substandard work. More

by paulnstaci
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Dec 02, 2022 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 30, 2022

They are very welcoming and friendly and vey quick I wa in there for less then an hour More

by F.castillo47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2022

Cesar always takes good care of us when we bring our car in for service More

by JWPIAZZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Dec 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Cesar here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 29, 2022

Service Advisors Schoot and Justin Houge were great. Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. J More

by BRGREGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
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Nov 30, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 29, 2022

Everything is easy (without “surprises”)! From the ease of scheduling (a 70k miles service on my latest visit), to drop off and pick up. The customer service was, as I have previously experie More

by Tundra Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, but she was who I paid., Josue Gutierrez
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Nov 30, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 29, 2022

Waited 1 1/2 hours for an oil change and tire rotation is a little too long . More

by shannon_70
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
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Dec 03, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Shannon, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 29, 2022

Tire rotation only took about an hour but all tires had crazy different psi. 2nd trip was just as bad with tire sensors showing zip. Not happy at all. More

by doreenkwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Report | Print
Dec 03, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Doreen, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 29, 2022

Toyota is always on point and does an excellent job and great customer service never fails More

by olivarez_2010_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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