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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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December 21, 2022

Even when I arrived 15 minutes late they took care of my car really fast. The waiting area is spacious and comfortable. They told me it was gonna take an hour but it took around 45-50 minutes. Great service More

by Artsy67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Dec 22, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 20, 2022

I received excellent service from my service advisor, Sam. My car had a few recalls to get completed, and they were all done the same day I brought the car in. More

by wild_e1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

December 18, 2022

Toyota of Rockwell scores more than a 10 in my book. Our service advisor, Chris R, was second to none. She was outstanding from the time I dropped off my vehicle until I picked it up. The cashiers offic More

by Beetlebomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rape, Service Advisor, Don Maddran, Stephanie Sanchez
Dec 18, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 16, 2022

Took us in early for appt and had us out in less than an hour. People were very nice and accommodating More

by Bradybunch6900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 13, 2022

We were very impressed with the service the whole team provided on our 2010 Tundra. More

by EBURKETT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Dec 14, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2022

How they keep you inform with text. Nice waiting area bring back the fresh baked cookies before COVID it’s time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nehemias Lopez
Dec 13, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 12, 2022

After leaving Cowboy Toyota with a take-it-or-leave-it service repair cost I left it. Sam was able to get the necessary maintenance for my budget at this time and a shuttle ride to and from the service de More

by jamurrays2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2022

In and out in a jiff! Christine my service advisor kept me informed on the progress! More

by Mjp71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Dec 12, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christine met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 11, 2022

Always fast and friendly. They know what they are doing and they never try to sell me a bunch of stuff I don't need. More

by Gmdyer1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 10, 2022

Good service, quick service and I know when to come in for next time. G More

by juliarhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Dec 12, 2022 -

Toyota of Rockwall responded

Julia, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sally met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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