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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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January 31, 2023

Sam took great care of me. While at my routine service appointment, he took the time to alert me of a recall on my vehicle and subsequently was able to arrange for it to be ad More

by jyeahzmen
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Sam had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 29, 2023

The absolute best! Friendly and professional. Makes me feel like family every time I go there. More

by gilbert.dyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Toyota of Rockwall responded

Gilbert, Thank you for your business and this review. We're happy to hear Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 28, 2023

Excellent customer service. Dropped my car off got a rental and the whole process look less than 20 minutes. More

by tgmoore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Cesar Martinez
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Jan 29, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cesar, Kevin, and our team, and we look forward to working with you again.

January 27, 2023

I dropped my car off at Toyota. Picked it up next day as planned. Everyone was friendly and efficient. More

by lecoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2023 -

Toyota of Rockwall responded

Thank you! Mick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 26, 2023

They are friendly, courteous, and have a great place to wait on our car, with coffee, water available. More

by RHPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 25, 2023

Excellent service. Took my vehicle in for a new suspension system and it only took 24 hours to get it back. More

by tgmoore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez, Cesar Martinez
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Jan 25, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 22, 2023

Missed the wash service-hope fixed for next time. Liked the new coffee bar and new sitting area by the windows More

by c23328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Gutierrez
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Jan 23, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your service feedback and rating mean a lot to us. We're glad Josue and Mick were able to help, and we hope to see you again!

January 21, 2023

Great experience at Toyota of Rockwall! They have friendly help and trained service technicians to take care of my vehicle. I was so happy to have found a trusted place to service my car a More

by kc.fenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jan 22, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2023

Everything went smooth from when I arrived to when my car was finished. I’ve never had any issues or complains with your service department. More

by thewarriors1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rape
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 20, 2023

Got in and out quickly. Service was friendly. Waiting area was comfortable. Suggestions on additional services were given. I will be returning to this location in the future More

by Deville66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
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Jan 22, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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