Toyota of Rockwall

Good and clean place. Keep you informed about your car. He did a good job. Keep you informed about your car. He did a good job. More

I recently brought my new vehicle back to Toyota of Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made th Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made the entire process easy from start to finish. They got my vehicle checked in quickly, kept everything straightforward, and completed the service without any unnecessary hassle or surprises. It was especially nice to have such a positive first service experience after having a great experience purchasing the vehicle there as well. Good customer service shouldn’t end once the sale is complete, and Toyota of Rockwall certainly demonstrated that. Overall, another excellent experience. I appreciate the professionalism and attention to customer service and look forward to continuing to have my vehicle serviced at Toyota of Rockwall. Highly recommended! More

Service advisor Kasey was exceptional. Very professional and offered friendly service with a smile. Thank you! Very professional and offered friendly service with a smile. Thank you! More

Thanks for helping me with the buying process. cadence was very helpful and detail oriented and explaining about the car cadence was very helpful and detail oriented and explaining about the car More

I was standing in line for 20 minutes waiting to drop off my vehicle for an oil change. There was only one car in front of me, and although I had already been waiting for about 5 minutes, it took another 20 my vehicle for an oil change. There was only one car in front of me, and although I had already been waiting for about 5 minutes, it took another 20 minutes for someone to come to the window, acknowledge me, and check me into the system. In my opinion, at the very least, someone should greet the customer and inform them of the expected waiting time. Even a simple acknowledgment would make the customer feel valued and appreciated More

Facility is Clean. Pleasant and friendly staff. Not overly zealous- there aren’t salespeople hounding you every five minutes. Pleasant and friendly staff. Not overly zealous- there aren’t salespeople hounding you every five minutes. More

The service team was very professional. I had a quick turnaround time and the service team was friendly. Thank you! I had a quick turnaround time and the service team was friendly. Thank you! More

Customer service was good, but I’m disappointed with the diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leak diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leaking transmission fluid where the driveshaft and transmission meet. I was told the problem was the rear portion of the transmission and was recommended a $1,600 repair. I approved the repair, but the truck was still leaking a few days later. When I brought it back, I was then told that the issue was actually the driveshaft yoke being too short because the driveshaft was aftermarket. I was quoted another $2,200 to replace the driveshaft. My concern is that if I’m paying a diagnostic fee specifically for a technician to determine the cause of the leak, I would expect all relevant components to be inspected before recommending a $1,600 repair. The transmission repair did not resolve the leak, and I was then given a completely different diagnosis afterward. I understand that diagnosing vehicle issues can sometimes be difficult, but I feel this could have been avoided with a more thorough inspection before recommending such an expensive repair. I’m disappointed that I paid for a diagnosis and an expensive repair that did not fix the original problem. More

Great buying experience! Ken, the sales rep, made sure everything went smoothly. I definitely recommend Toyota of Rockwall. Ken, the sales rep, made sure everything went smoothly. I definitely recommend Toyota of Rockwall. More

Brought in the vehicle to repair the broken lever of a third row seat. The lever was broken due to a manufacturing defect from Toyota for a brand new 2026 vehicle. Left the vehicle at the service center a third row seat. The lever was broken due to a manufacturing defect from Toyota for a brand new 2026 vehicle. Left the vehicle at the service center and they were not able to repair it. The recommendation was to take the vehicle back until the replacement for the broken accessory is orderd. 1 month later, still have not received a call from the dealership. Having difficulty not being able to use the third row. Additionally, the sunglass holder and the Toyota dashcam were not functioning and was not repaired during service. More