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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,421 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,421 reviews

December 31, 2024

Lee Shuster is an excellent service manager and has been my svc mgr for over 20 years. He has the experience and skill of knowing his customers and their needs and offers required solutions as well as optio More

by slickchick_texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Toyota of Richardson responded

Thank you so much for your heartfelt review! We are thrilled to hear about your long-standing relationship with Lee as your service manager over the past 20 years. Lee’s dedication to understanding his customers and providing tailored solutions is a testament to his professionalism and commitment to exceptional service. It’s wonderful to know that he has consistently met your needs and earned your trust throughout the years. Your loyalty and support mean a lot to us, and we are grateful to have someone as skilled and attentive as Lee on our team. We look forward to continuing to serve you for many more years to come! Thank you again for sharing your experience!

December 31, 2024

Great service was very attended to my car needs Highly recommend Friendly and kind. Thanks More

by portillotanya123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re thrilled to hear that you received great service and that your needs were attended to effectively. Our team prides itself on being friendly and attentive, and it’s fantastic to know that this made a positive impact on your experience. We truly appreciate your kind words and your recommendation. If you need anything in the future, don’t hesitate to reach out. Thank you for choosing us!

December 30, 2024

Megan service writer provided excellent service, explained everything to me clearly, showing what I would owe, More

by Brent.Liebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Dec 31, 2024 -

Toyota of Richardson responded

We're thrilled to hear that Megan provided excellent service and took the time to explain everything clearly. We always strive to keep our customers informed and ensure a smooth experience. We appreciate your trust in us and look forward to assisting you again in the future!

December 29, 2024

I always get exceptional customer service from all the team members at Toyota of Richardson. It’s a pleasure doing business with them! I had picked up a nail in one of my tires and they worked me in the More

by Jangirardeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Megan
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Dec 30, 2024 -

Toyota of Richardson responded

We're thrilled to hear that you consistently receive exceptional customer service from our team at Toyota of Richardson. It's great to know that we were able to quickly assist you with the tire repair and wheel alignment. We truly appreciate your loyalty and are always here to provide you with the same great service every time. Thank you for choosing us, and we look forward to continuing to serve you in the future!

December 28, 2024

Toyota of Richardson is one of the best Dallas and metroplex. Everyone is very polite and people oriented. More

by Momann50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Toyota of Richardson responded

We’re thrilled to hear that you had such a positive experience at Toyota of Richardson. Our team takes pride in providing excellent customer service, and we’re glad that our polite and people-oriented approach made an impact. We truly appreciate your feedback and look forward to serving you again in the future!

December 26, 2024

They are reliable and very fast And they know what they are doing Good job More

by Akintunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 22, 2024

They always go above and beyond to take care of my questions and concerns. It shows they care about me and not just the transaction. More

by mlee001281
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that our team has been able to address your questions and concerns with care. Providing great service and building lasting relationships is our priority, and we're grateful for your trust in us. We look forward to continuing to serve you!

December 22, 2024

Was able to schedule service same day without issues. Professional and courteous. Knowledgeable and easy to talk to More

by hao_n89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harris Nguyen
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Dec 27, 2024 -

Toyota of Richardson responded

Thank you for the wonderful review! We're so glad to hear that you had a smooth experience scheduling your service and that our team was professional, courteous, and knowledgeable. We truly appreciate your feedback and look forward to assisting you again in the future!

December 21, 2024

When I pulled up, BethAnn was prompt to come to my car to ask what was needed. She attentively listened and addressed all concerns. My car was completed before promised. Exceptional service. More

by debbdoyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BethAnn Rose
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Dec 23, 2024 -

Toyota of Richardson responded

Thank you for your amazing review! We’re so pleased to hear that BethAnn provided you with prompt, attentive, and exceptional service. Listening to and addressing our customers’ concerns is something we strive for, and we’re thrilled that your car was completed ahead of schedule. We’ll be sure to pass along your kind words to BethAnn and the team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 21, 2024

Lee Schuster is a world class service advisor who works with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! More

by docjstrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Toyota of Richardson responded

Thank you for your fantastic review! We’re so glad to hear that Lee and our team have provided you with a world-class service experience. Knowing that you feel your car is in good hands when you bring it to our service department means a lot to us. Our team is dedicated to providing top-notch service and care, and we appreciate your recognition of their hard work. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again!

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