Toyota of Richardson

Impressed & frustrated... all in one My first visit to look at and inspect the car went great. Sam Mau is truly a phenomenal salesman, as he made me feel comfortable and appreciated the w My first visit to look at and inspect the car went great. Sam Mau is truly a phenomenal salesman, as he made me feel comfortable and appreciated the whole time without being an intense and aggressive salesman.He knew the quality of the vehicle and it's owner's maintenance were impeccable, just what I wanted and and that the car was a perfect fit so he basically let me enjoy the experience of getting a new car after being frustrated for 5 months. That was a great experience. My BUT for this dealership and their staff was that I had come in the second time after the car had been serviced and detailed (Sam also pulled some strings so that a dent in the bumper was taken out and repainted first) around 3:30 on a Wed I believe. First I took it to a mechanic to have it checked out (one issue would need 2 hrs to fix) that only took 35 min or so. When we got back to the dealer it was like we were the hot potato being passed around from dept to dept and building to building before anyone could figure out what to do with us. I simply asked that they take the price which was $125 off before I bought it, because the shop was closing and we were not driving 2 hrs back to the dealership the next day. Anyhow long story short they ended up taking that out of the price which was good but we were there until 8pm waiting for them to figure out what to do.... It should not have taken 3 1/2 hours for that deal to be completed. I'm only frustrated that employees took so much less initiative in helping me after I was already in the process of purchasing the car then they did when I hadn't put money down yet. A little disappointed at the very end ( Sam and a couple others did apologize for the wait), but all in all I was sold a fantastic car, at a reasonable price and done so with a friendly smile. More

Excellent! Ray was awesome to work with. He was able to achieve what I was wanting in the sale. I would recommend him and the dealership to friends. Ray was awesome to work with. He was able to achieve what I was wanting in the sale. I would recommend him and the dealership to friends. More

Review Robert Alicea was terrific. Kind , friendly, and excellent to work with.. He had soooooo much patience.He was very helpful. We would highly recommend Robert Alicea was terrific. Kind , friendly, and excellent to work with.. He had soooooo much patience.He was very helpful. We would highly recommend Robert and everyone that works along his side. We were very happy with everyone at Toyota of Richardson. You all are the best. Thank you Robert for being such a terrific salesman !!!!!!! More

Great Customer Service Thank you for making our car buying experience a great one! I will come back and do business with your dealership when I am ready to purchase my next Thank you for making our car buying experience a great one! I will come back and do business with your dealership when I am ready to purchase my next car. More

My experence on a great saturday This was an unusual experence, as I went in not knowing just what I wanted to buy. But I gave him my requirements and he did everything to help meet This was an unusual experence, as I went in not knowing just what I wanted to buy. But I gave him my requirements and he did everything to help meet those requirements. I wound up with a different vehicle this I would have expected (RAV4) thinging it was too small as I was looking for something along the liines of a Highlander. He kept at it to find the right one that met my expectation. I test drove 3 different vehicals. The first bing a Used Ford Edge. Boy was I surprised when I got behind the wheel of a Highlander. It really put the Edge to shame in handling. But it was not the right color and too many miles for me. Then they asked if I would be interested in the RAV4 which at first I was not. But the newer ones were bigger and had a great deal of ammenties. I really like the one I got and it should last me for many years. Thanks Ray More

One of the best! I went to Toyota of Richardson for one Truck! It was THE truck for my Fiance and I. I came to test drive the truck before my fiance made the trip from I went to Toyota of Richardson for one Truck! It was THE truck for my Fiance and I. I came to test drive the truck before my fiance made the trip from Rockwall and take time off work.. I was extremely impressed with the truck! Once Robert greeted me, he knew I meant business. I did not get one of those typical pushy sales man. He knew that I wanted to see that truck and only that truck. We went for a test drive and of course I loved the truck! We have missed out on two other lifted Tacoma's due to my fiances work schedule, I was afraid this one was going to go as soon as I left... As we pulled back up to the dealership, Robert knew I was concerned about losing this truck, so the they offered to let me take it home! I was so impressed with the way they wanted to handle business with me. So I took the truck home for an extended test drive, with out a doubt we knew we were going to purchase this truck. We went back the next day, traded in his car(which they did not low ball him at all)! We were in and out of the dealership in little over 3 hours and left with exactly what we wanted at the price we wanted. I owe it all to Robert!! If I hadn't just bought a new car, I would go back to him! Thank you for such a great experience. No BS at this dealership, it was great!! More

Great experience I had a great buying experience at this location. Friendly service and generally helpful employees caused us to come back to this dealership over othe I had a great buying experience at this location. Friendly service and generally helpful employees caused us to come back to this dealership over others. Thanks for your hard work, it was a pleasure doing business. More

Great Service Mike and Rey made my first time buying a car very easy and fun! Definitely would recommend to anybody looking for a new or used car! Mike and Rey made my first time buying a car very easy and fun! Definitely would recommend to anybody looking for a new or used car! More

Great Service Thank you for making my first car buying experience a great one. I would recommend you and the dealership to everyone. Glad I chose this dealership! Thank you for making my first car buying experience a great one. I would recommend you and the dealership to everyone. Glad I chose this dealership! More

Straight Forward & Good People I found the people at Toyota of Richardson to be straight forward and good people to work with. I felt welcomed and taken care of without feeling pre I found the people at Toyota of Richardson to be straight forward and good people to work with. I felt welcomed and taken care of without feeling pressured or manipulated. Sam didn't waist my time trying to sell me a car that was more than I could afford. Every step of the way, he explained to me what was happening and introduced the people who would be helping me with various parts of the process. A great experience! More