Toyota of Richardson

Good Service and a bonus I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't they been replaced? 4mm is not much. Also I recentely noticed a noise when I backed up from a parking space. A noise? How could this happen? The Corolla is serviced as recommended!! Vien Nguyen was the "lucky" advisor assigned and he was fantastic. He explained the difference in pad depth front and rear and how the car drove and braked. He requested a rear brake check on the service order. I brought up but decided not to have the corrosion on the battery cleaned because the engine started great. The service was finished in a very timely manner. The rear brakes were adjusted and lubed. No pad replacement necessary yet. In his office I changed my mind and asked the battery be cleaned. The desk had about six or seven orders already and another customer was waiting for his paperwork. Without fuss Vien just shifted gears -- no complaint -- and ordered the battery work on the Corolla which was in the courtesy car wash. Soon all the work was done. Vien answered my many questions -- I had forgotten how busy he was -- and was just patient and friendly as can be -- genuinely. The car does not sound like it is being winched when I back up, my battery is not a worry at all now andwhen I went to write this I realized a very valuable insight. Vien accommodated my bad mood, changing my order, all on a super busy day and was pleasant and friendly and keep it in perspective. I saw that I can get way to self-involved and self-centered. Vien's tolerance encouraged me to change that because he wasn't and he was the happier for it. Thank you. More

Excellent customer service!!! The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I wo The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I would recommend the dealership to friends & family. Great car buying experience... More

Always a amazing customer service 👍 I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. More

Many years of great service Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very compe Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very competent and well trained. They perform only the work required using quality replacement parts. More

Fabulous experience Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me in Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me informed on the progress of my service repair. Service manager, James, was very helpful. The ladies in the Enterprise rental center were courteous and perform their jobs with smiles. More

Very Pleased! Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and ask Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and asks if you need a ride home on their shuttle bus. More

Excellent experience buying first new Camry with CiCi & JoeZ It was an Excellent experience buying first new Camry with CiCi & JoeZ. Excellent on all front. Would highly recommend doing business with them. Both It was an Excellent experience buying first new Camry with CiCi & JoeZ. Excellent on all front. Would highly recommend doing business with them. Both CiCi and JoeZ were true and reasonable for the transaction. I love it. Special thanks to CiCi Shyne ! More

Got exactly what I wanted! I didn't expect to be shopping for a new car right now but I was involve in an accident and was forced to. Megan Montgomery at Toyota of Richardson ma I didn't expect to be shopping for a new car right now but I was involve in an accident and was forced to. Megan Montgomery at Toyota of Richardson made what could have been a frustrating experience a really fun one. She was able to find me the car that had everything I wanted and worked with me to purchase it. I couldn't be happier. More

good service Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). He took care of my car well : calling me back and talking about status of my car clearly. I want to say thank to him and his team. More

Oil change & tire rotation The service on my car was done incredibly fast with friendly and courteous employees. They touched base with me before and after the work was done to The service on my car was done incredibly fast with friendly and courteous employees. They touched base with me before and after the work was done to keep me updated. From start to finish, it was a very quick and convenient process. More