Toyota of Richardson

I was very happy with Toyota of Richardson. Eveything was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and profes was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and professional. I'd definately recommend this dealership!! More

Self described 48 years old, self employed, very organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have bee organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have been at to many dealerships were I get there and they don’t really have the car I just called about or I have spent hours listening to the lies and wishing I didn't waste my time and getting disgusted with the whole car buying thing. I bought my last three used cars from toyota of richardson. I have only bought used low mileage cars because it just makes since when comparing it to the deprecation of a new car, even if I was able? to get 0% financing on a new car. The first car 10/2008 I bought from this dealership was a used 2008 LE Corolla with very low miles, got a great deal because after spending three weekends searching for a gas savor and going to many dealerships, I called Toyota of Richardson and talked to Chaz the used car manager at the time. For my trade 2003 highlander limited, he offered me 2000.00 over what anybody else had offered me and he did it over the phone, when I got there it wasn’t a bunch of baloney like I thought it would be. The trade offer was still good and I got a great deal on the corolla. The payments for a 2007 or 2008 rav 4 at the time would be too much for us and I liked the gas mileage for the corolla. The second car 1/2010 I helped buy for my daughter, was a 2007 Versa. We learned through the new used car sales manager Marshall (Chaz is not there any more), that she qualified for the 3000.00 Texas clean air voucher. He told me how to do it, made it sound easy and it was. I know Marshall spent a lot of time with us and spent a lot of time searching for a car in her price range which wasn’t easy. I don’t think any other dealer would have even tried with what she had to spend. Jeremy in used sales also helped. She is as happy as can be with her new car. With the grand children growing we need more lag room. The third car 3/2010 was a 2007 Rav 4 again very low mileage. The gas mileage is the best for a small suv with this much front and rear lag room, (I went to other dealers with my measuring tape and with the driver set like I like it measured the rear leg room) and the rav 4 is 2000.00 plus cheaper then a used Honda crv. Even though I have been totally satisfied with Toyota of Richardson, (They have always treated me so well, but I couldn’t help being sure. I hate felling like a fool).I spent 7 days shopping my numbers around with other dealers. I can only say with my experience at Toyota of Richardson, that with the trade I had 2008 LE corolla and the deal I got for the Rav 4, was a lot better then I found else where. Again the time Marshall and Jeremy spent with me making this deal happen was substantial. I could have made this same deal the first day, they had just traded for this rav 4 but I had to be sure it was the best deal. The paper work was fast and easy once I was ready to do it. More

NEVER purchase an auto from here. In sum, I purchased NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson would not honor it under warranty, claimed I did not change the oil. I'm not an idiot and did change the oil and produced proof of such. They said "I don't care if you did or not, that is not our problem." When I pursued the matter, the owner told me to go away in a not so nice manner. A few weeks later in the USA Today there was a big article about Toyota admitting it had a sludge problem, yet the owner was still acting like the loser he is and would not apologize nor repair my auto. At this time I would not trust them to do so. Toyota USA had me take it to another shop and Toyota paid for the repair. Toyota is fine, this dealership is owned by an unethical individual. -Charles More

I had done my homework before I went in, so I knew what I wanted, which was helpful. Debi was patient, kind, and knowledgeable. She showed me several cars, and let me test-drive one. (She would have let m wanted, which was helpful. Debi was patient, kind, and knowledgeable. She showed me several cars, and let me test-drive one. (She would have let me test-drive more, but they didn't have exactly what I was looking for, so I didn't want to.) It was a very hot day, and she offered both my dad and I cold bottled water. She spent as long with us as we wanted, answering questions, etc. When we were ready to leave, she asked us to wait because her manager wanted to talk briefly with us and make sure she had done everything well. We knew he would see if there was anything he could do to sell us a car, but figured that's normal procedure. I forgot the manager's name, but he was very kind and didn't take much of our time at all, once we told him they just didn't have the exact car I was looking for. They were kind and friendly in their goodbyes, even though I didn't purchase a car from them. I did get 3 emails from them soon after my departure, which I think are probably standard practice, too. But as soon as I wrote back and told them I had found and purchased a car elsewhere, the emails stopped. So I have no complaints, other than their slight (and expected) push to buy. But the push was gentle, and they were more than accepting of my decline. More

Car stalled on the freeway, turns out it was just a loose air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), they called me and told me I should take it to the dealership that installed the cold air intake I had (who apparently did so without including all the necessary screws). I drove the car home, and when I opened the hood to put in a couple of screws myself, found the sensor taped to the xxxxx air intake -- electrical tape wound around and around. I understand they can't work for free, but how hard would it have been just to replace a couple of screws? More

They are not honest The saleman told me three times that They are not honest The saleman told me three times that the truck price is 13999. but they raise the price up to 14600 as both the saleman and the m They are not honest The saleman told me three times that the truck price is 13999. but they raise the price up to 14600 as both the saleman and the manager team up to say they were "mistaken" for price. They keep delaying to give me the 2nd set of key for 10 days as agreement. Finally after more than 20 calls, they ask me to bring the truck to program the remote. I left the truck for 7 hours and ask them let me know when the truck ready to pick up. No one call me even I have tried to call the dealer several times and left several messages to check out. NO response. Then I came over at 5.30 the both saleslady and manager told me they can not "HELP" because they could not found a remote for my truck. After argued the manager throw me the remote, and asked me go to the service department to program remote. The service department told me it is not a right remote for my truck ask me to paid for new one with “Internal Price” $45. Terrible experience!!!!! More

This place is a joke. I never seen so many dumb people in my life Leon was lost. To cut to the chase his manager Jerome Brooks was not interested in helping me with purchasing a highlander, his eyes and mind my life Leon was lost. To cut to the chase his manager Jerome Brooks was not interested in helping me with purchasing a highlander, his eyes and mind kept wandering off during negotiating price as this woman walked passed us and he lost all frame of thought. I wanted to say dude, if you want to lady watch, watch on your own time not mine. I got so sick and tired of his mind wondering off that I just said forget it and left. I went over to Toyota of Dallas and bought. The sales people were more focused on me and my needs. This place is a joke . More

The worst experience I have ever had I would not let my worst enemy by from them. I had to argue to get my car keys back, then I couldn't even find my car.....it was 200 yards away in a church parking lot worst enemy by from them. I had to argue to get my car keys back, then I couldn't even find my car.....it was 200 yards away in a church parking lot. If you found a car on their website more than likely it has been gone for a while. good o'l bait n switch. Do not use them. More

Awful shopping experience. I was ready to purchase a new vehicle, celica or a matrix. I walked around the dealer lot for 25 minutes while the sales reps huddled together and chit-chatted together. Finally vehicle, celica or a matrix. I walked around the dealer lot for 25 minutes while the sales reps huddled together and chit-chatted together. Finally, I walked over and had to ask someone for help. They all looked at each other and grumbled and one guy walked over. He never introduced himself, was flat out rude, and remained completely uninterested while helping me. LSS, I stormed off the lot, yelling at them out my driver window that they are suppose to WANT to sell vehicles...don't waste your money somewhere that has awful customer service!!! More

Was promised a simple interior "clean-up", to which I was never given. Upon buying a used '08 Tacoma, that was severly scratched interior wise. I had to repeatedly call, and make return visits to get what I never given. Upon buying a used '08 Tacoma, that was severly scratched interior wise. I had to repeatedly call, and make return visits to get what I was "owed"(what we had agreed upon in the contract, i.e. I payed for it!). Thats ALL I got, not a penny more! I was told they would replace the steel wheels with factory aluminum(which is your everyday wheel) wheels, never happened. Best they could do was a set for $800, which the dealer said he would split with me...$400? for what they we're supposed to do!?!? They clearly fall short on customer service side. I recommend the Tacoma, but not from them. Walked in looking for the truck of my dreams...walked out with serious doubts, and a truck that wasn't taken care of. They never fully full filled their end of the bargain. I had to get mad just to get the correct shift knob. Go toyota, dont do it through Toyota of Richardson! More