Toyota of Richardson

The salesperson called me 3 times in one day returning my inquiry into a vehicle that we were interested. This was more times in a week's time period that I heard via email or phone call returning my inquir inquiry into a vehicle that we were interested. This was more times in a week's time period that I heard via email or phone call returning my inquiries after we purchased the vehicle. He was quick about answering my question at that time, but then after we got to the dealership he had terrible product and inventory knowledge and of course was promised the little things we requested to be fixed we found very difficult for the salesperson to follow through with (floormats, spare key, loose tachometer knob, etc.). He did not return any of my several emails via email or phone call and I had to call repeatedly to get the work done in a timely manner on our newly purchased vehicle. Thank goodness I was at least able to reach him through the dealership number. I know the point is to get us to sign on the dotted line, but how poor the customer service and follow through in a timely manner was outrageously bad. He was very kind and friendly, but only meaning we were pretty much being "blown off" in a nice way. I would not recommend this dealership to anyone. There are many other Toyota dealers in the DFW metroplex that we will be going to next time we purchase another Toyota. The headache with dealing with this dealership fit every reason why most people hate buying cars and having to deal with dealerships and their people. More

Scott is absolutely the best!!! I have a Lexus car in Scott is absolutely the best!!! I have a Lexus car in addition to my 4Runner... Scott provides Lexus quality service !!! That's why I keep coming ba Scott is absolutely the best!!! I have a Lexus car in addition to my 4Runner... Scott provides Lexus quality service !!! That's why I keep coming back! More

overall experience is great. tv at the lounge could play less dealership commercials and more news. It would be nice to receive service coupons in the mails. i will recommend this dealership to my friends. less dealership commercials and more news. It would be nice to receive service coupons in the mails. i will recommend this dealership to my friends. More

Matt did an excellent job. I was not a Happy customer but Matt made it right. He talk to his manager and got my AC service for no cost. Matt made it right. He talk to his manager and got my AC service for no cost. More

Great people to work with. Made an appointment by internet and was in and out in around 30 minutes. Service area is kept clean and offers work areas and tv while you are waiting internet and was in and out in around 30 minutes. Service area is kept clean and offers work areas and tv while you are waiting More

Ed Giraldo has been nothing but helpful and attentive to our needs and requests. We have bought 6 Prius' from him and we have been very satisfied. He always returns our calls and goes beyond our expectation our needs and requests. We have bought 6 Prius' from him and we have been very satisfied. He always returns our calls and goes beyond our expectations when trying to solve our problems...(not that there have been many problems!) We would certainly buy another car from him. More

I've been using this dealer for about 12 years and have almost always been pleased with the service. With one or two exceptions the work has been completed competently and on schedule. On the few occasions almost always been pleased with the service. With one or two exceptions the work has been completed competently and on schedule. On the few occasions when there was a problem, it was correctly promptly and they were apologetic about the problem. More

After driving Mercedes and BMW's for many years, we are now committed Toyota owners for two reasons. We're always impressed with the reliability of the cars, and Toyota of Richardson has the best service now committed Toyota owners for two reasons. We're always impressed with the reliability of the cars, and Toyota of Richardson has the best service department we've ever used. One of our cars stays at our ranch, which is 5 hours from Dallas, but we bring it back to Richardson for service because we know that Lee Schuster will take excellent care of us. Also, having an "on-site" rental agency is fabulous. Thank you, everyone. More

My family have 2 cars make Toyota.One has been bought from Toyota of Richardson and another bought from Toyota of Plano. Now, both are served at Toyota of Richardson.I'm very pleased services of Toyota o from Toyota of Richardson and another bought from Toyota of Plano. Now, both are served at Toyota of Richardson.I'm very pleased services of Toyota of Richardson. Thank you so much HAN TRUONG PHAN & HUAN TRUONG PHAN More

I had been price shopping online and received a price quote from Toyota of Richardson. I went into the dealership only to have them raise the price by $2000. They started adding for equipment and destina quote from Toyota of Richardson. I went into the dealership only to have them raise the price by $2000. They started adding for equipment and destination and prep fees. They are the worst dealer and could not explain anything to me to overcome these fees. Beware... Don't go into this dealership unless you would like to get taken advantaged of in these days of time. More