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Toyota of Richardson

Richardson, TX

4.8
2,547 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,547 reviews

April 14, 2013

It all started with receiving a good trade-in price for my existing Toyota Corolla... I went to the dealership to checkout the best value I would receive for my existing car and I wished to buy infiniti 20 More

by Escape66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Adewale
April 11, 2013

My experience with Toyota of Richardson was a good one, Charles Adewale, the sales representative did a great job on making sure I was a happy customer, he was very professional and courteous. I highly rec More

by mbojang25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Adewale
April 05, 2013

Ali was really awesome. He helped my wife and I to get the car we wanted at a price we could not put down. He walked us through on how to operate our new Prius with ease. Jordan the used car sales manager More

by Billfirth3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali in used car sales and both Jordan's
March 27, 2013

Hi I am happy to buy from Toyota of Richardson . because I like the quality of those cars and they have a different type of a nice cars . More

by H6063
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Searcy
March 14, 2013

Monday, 3/11/13 We began negotiating over the phone for a used vehicle After reaching a verbal deal that Monday, I called in Tuesday morning and exchanged credit card information with the Salesman (Rasheed More

by bwbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rasheed Ryals, Josh Akridge
Apr 11, 2013 -

Toyota of Richardson responded

We greatly value the opinion of our customers and apologize that we were not able to meet the demands of BWBECK. Unfortunately, a now former employee, took a deposit on a vehicle when he was off work and not physically at our store. The salesman who took the deposit failed to follow proper internet procedure and did not report the transaction to the sales manager. As a result, the car was sold to a customer that was physically present at the store. We at Toyota of Richardson recognize that there was a break down in our process and communication and as a result we have restructured our staff accordingly in order to prevent this from happening again in the future. A manager has been in direct contact with BWBECK to personally apologize for the trouble and explain the situation first hand and the salesman responsible for the transaction is no longer employed with us.

March 05, 2013

We paid our deposit on an pre-owned vehicle and it turned out that car did not pass the inspection test from Toyota. They did not want to sell us the vehicle unless we pay extra $1000 to fix the vehicle. Mos More

by mad1210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick, Josh Akridge
Apr 11, 2013 -

Toyota of Richardson responded

Customer satisfaction is one of our top priorities at our store and we are grateful that our customers take the time to let us know when they are not completely satisfied. Unfortunately in this situation, we will not compromise the safety or integrity of the cars we sell in order to meet a customer demands. As in this specific scenario, when we agree to sell a car before the service is completed, we at Toyota of Richardson make sure the car meets or exceeds certain safety criteria before delivering the car. Unfortunately as the vehicle went though our multi-point inspection we discovered that additional work was needed in order to make the vehicle safe and reliable to drive. Because we could not meet the budget that was pre-negotiated, we allowed the customer the option to pay more for the vehicle including the repairs or we allowed them to walk away from the deal without any penalty. We still appreciate the review and will use this as a training tool to better serve our customers and improve on our process.

March 05, 2013

Ed Giraldo has been my car guy for over 15 years now. We have bought 9 new cars from Mr. Giraldo, and I have been 100% satisfied every time I purchase. He is such a professional that we do business over th More

by rgac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Geraldo, Ed Giraldo
January 29, 2013

My brother and I went to this dealer ship on a very cold day. We looked around and saw a car I liked, it was very cold outside, when a man Tracy Brown waved to us to come in and into his office, he made sur More

by tutu123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Brown
January 12, 2013

We had an excellent experience here. Both Mo and Jordan were friendly and so easy to work with. We were there to buy a car and not to mess around and they made the process simple and hassle free. I was v More

by Kristidyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Abu-Sherbi
January 06, 2013

Thanks to Tony and Danny for helping us in the purchase of our '06 Toyota Sienna. Thank you Tony, for being laid back and not pressuring us to make a decision-(one reason we did buy from you,there's nothin More

by leah.l.gonzales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Tabora, Tony Azami
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