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Toyota of Richardson

Richardson, TX

4.8
2,547 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,547 reviews

July 26, 2013

Never buy a car on a rainy afternoon. cause what the you is a rain smudge is really a huge SCRATCH that the good people at Toyota of Richardson wont replace cause it wont buff out.. I never knew it was good More

by Ktroy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Mau
July 11, 2013

All I can say is WOW! Buying a car is normally a headache. I drove from lubbock Tx wich is 4 hrs and some change just so I could get the kind of customer service that I received from Sam. He was w More

by rushunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Mau
June 28, 2013

I had a fantastic experience buying my used car from Eduardo Varas. He is great all around and made my husband and I feel very comfortable. We came to Toyota of Richardson after finding a good deal on More

by MillerBabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Varas
June 23, 2013

This stealership's service department is full of ignorant xxxxxx. Went in to get a key made since I lost the master. Quoted 3 different prices from 3 people ranging from $40-$320. First employee I t More

by RSpinelli
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn Barnette
Jun 24, 2013 -

Toyota of Richardson responded

Please accept this as our response to Mr. Spinelli's review of our service department. These are the facts that we would like to share. Mr Spinelli contacted our service department on 6-22-13 , to inquire on replacement of an ignition key for his 2007 Toyota Corolla, he was quoted $56.00 to cut his key and program to his vehicle. When he arrived his story changed and he needed to have all his keys replaced because he had lost them. Due to the current technologies on anti-theft for keys, the vehicle must be present and the computer must reprogramed to accept new keys.Iif he had any of orginal master keys this would not be required, as he was told orginally. He was then quoted a much higher price due to the time it takes to complete and also towing charges to get the vehicle in. That is were the $320.00 came from. I am not sure where he found that this can be done with a paper clip, but this remedy is false. We tried to have the service manager explain this to him , but he was not willing to accept the facts. We pride ourselves on our customer service and take all negative comments very serious. Due to his unproffesional language and comments we felt it was necessary to state all facts.

Jun 25, 2013 -

RSpinelli responded

I initially called Thursday (6/20) and spoke to a gentleman named Durrel, Daryl, or Terrell (it is difficult to tell when they mumble over the phone) who quoted me the $40 for a replacement key (never mentioned I needed to bring in my vehicle to have it reprogrammed), but apparently whomever wrote this anonymous response did not check back as far as they should have. "Needed to have all his keys replaced?" Why do you insist on referencing "keys' in your response? I was not given multiple keys upon purchase and explained that over the phone Thursday and again in store Saturday. Toyota of Richardson service department employees may have misinterpreted "replacement" as "copy" and I fail see how that is my fault. I never received a $56 key replacement quote and I would have happily payed that if was actually offered. I guess this is another price to add to the list of $40, 280, and $320 quotes stated between the time I called Thursday (6/20) and left the dealership on Saturday (6/22). The only person I spoke with close to a manager title was Jeremi Chapman, who introduced himself as service supervisor and not the service drive manager, as labeled on this website. "Not willing to accept the facts" and being lied to are completely different things but I would not expect the person who wrote this to understand the difference. I am not sure what "unprofessional language" this anonymous responder speaks of because the most inconsiderate thing I did in store was walk away in the middle of Mr. Chapman's spiel about "I'm not going to lie to you.." and " because a person like yourself would not know about cars." He was incredibly pretentious (and misinformed) when talking down to me about the key I purchased online for 1/5 of what they charge in house ($55 I believe) after glancing at it for a brief moment when I pulled it of pocket our during our conversation. The $100 cost of towing on top of having my vehicle reprogrammed was never discussed til I arrived at the dealership. Assuming they use AAA as their towing service (due to observing how many AAA stickers I saw around the lot exterior), they never asked if I was an AAA member nor did they discuss AAA's keying and programming service which costs about half of what they charge ($160). I am sure if you are a member they charge much less. Also, why should anyone who reads this assume you are the final word on my stated paperclip method? Does every person in your department live and breathe Toyota cars? Why should anyone expect stealerships to let people in on some automotive know-how when they can extort them for 100's more than what a little research and DIIY determination can get them? Did some fairy come in the middle of the night and magically make my key work? If so, thank you magical creature for helping me in my time of need when the people I bought the car from wanted to take another few hundred dollars out of my pocket instead of helping a college kid out with a problem. The salesman I bought the car from (Rick Reamy) called me earlier today (6.24) inquiring about me calling on Thursday (how did he know I called Thursday and the person writing this didn't?) to ask if my issue had been resolved. I told him everything was taken care of and he sounded more relieved about me not raising xxxx over what happened than concerned my issue with the service department. As a final word to you, anonymous responder, feel free to look me up in your database and call me so we can sit down and discuss this in person. I feel very offended that your actual manager (or as I was told anyway), Glenn Barnette, has not contacted me yet concerning the poor experience I endured this past weekend. Does he trust his employees that much? Does he know you wrote such a poorly written response to my complaint? Are you so confident that I would lie about this situation to put your job on the line? Above all else, don't get me started on the poor spelling, excess adverb(s), and ending sentence(s) with a preposition.

June 22, 2013

Ali has been really friendly and helpful to the customers. We did not find the most desirable car on the first visit, but his kindness welcome us back. He is patient with us on the selection proces More

by bobhelibo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Aldamiri
June 03, 2013

The entire experience was great from the initial phone call to the time i drove out the dealership. I came all the way from south Louisiana and i would do it again and I recommend anyone to do the same. More

by reddenjacob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Aldamiri, Jordan Allen
June 01, 2013

Working with Ali was great. He really listened to our particular family circumstances and worked a deal accordingly. Jordan Li worked with us to get the very best deal and interest rate which made this t More

by wooldridge1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Aldamiri
May 17, 2013

Toyota of Richardson had an advertised used 2012 Toyota Camry for a really good price. We checked out dealerrater.com to see if it would be a bait and switch thing, but the reviews seemed favorable enough, More

by sprobst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mau, Ali Aldamiri
May 13, 2013

My visit was perfect! My 2010 corolla is perfect. Just what I needed. Thanks to everyone for such great hospitality. I will surely recommend this dealership to my friends and family. More

by Risanchez1120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Aldamiri
May 01, 2013

Came in from Fort Worth to look at a HIghlander I saw online. That one was gone by the time I got there, but Scott found me one that was newer and had less miles than the one I had found. Made me a gre More

by lkyowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nelson, Sales, Mo Abu-Sherbi
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