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Toyota of Richardson
Richardson, TX
2,241 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,241 reviews
July 12, 2004
Charged for services admittedly not performed, rushed out before we could do anything about it. When we went back to dispute the charge, the customer service rep. woman treated us horribly and attempted to before we could do anything about it. When we went back to dispute the charge, the customer service rep. woman treated us horribly and attempted to strong-arm us out of seeking resolution. A week later, after calling Toyota's 800 number and then having the customer service rep. call to intimidate us into withdrawing that complaint, they finally decided to refund me.<br><br>I will do all I can to persuade others to go to another dealer.<br><br>Worst customer service, ever. They don't care about their customers, nor do they care about retaining any of their business. They have defrauded many people that I know of, and I cannot recommend this dealership to anyone. More
by Bob567
Employees Worked With
Customer Service Rep., Kim
