Toyota of Richardson

Great experience! Before purchasing my Toyota Camry I shopped around various dealerships. None compared to the professionalism, patience and constant customer service as the Richardson Toyota location. T shopped around various dealerships. None compared to the professionalism, patience and constant customer service as the Richardson Toyota location. Tom and his team help me meet my budget and were very helpful. The environment was very professional and none of the representatives were pushy. They will help you find the car you want and make sure it satisfies your needs. A representative was constantly making sure we were being taken care of at all times. I LOVE my new Camry and feel confident with the decision i made of purchasing with them! HIGHLY recommended ! More

The one good thing I am able to say about my experience is Brady was great to work with. Other than that my experience at Toyota of Richardson was terrible. The vehicle I purchased I test drove without is Brady was great to work with. Other than that my experience at Toyota of Richardson was terrible. The vehicle I purchased I test drove without the gear shift knob on the vehicle and then when I took the vehicle home the wrong gear shift was in the vehicle and they hoped I wouldn't notice as a price quote from Lexus for the knob was $535.00. Had to call and get them to replace that which they finally did. When I was purchasing the vehicle I had to listen to a female internet salesperson swear and accuse the person I was working with of stealing me as a customer because she called and left me a voicemail that I did not hear until after I had began working with Brady and test drove the vehicle. Really unprofessional and uncomfortable. She then went on to email me the next day congratulating me for purchasing a vehichle from her.....which I never did and never even spoke to her. Then the issues with the sound of my tires....I brought the sound to their attention the very next day and was told they would do nothing about it. The tires on the vehicle are barely above state inspection standards and the tires have feathered and worn unevenly creating a noisy ride in my new vehicle. I spoke with 2 different managers who completely dismissed me. One of which was Brian Pacheco. Was told that they would not replace all 4 tires though I did not ask them to. I asked them to address the noise issue coming from the rear tires on the vehicle. After seeing the managers and how they treat their customers I would never return or refer anyone to their business. It was an awful experience purchasing a vehicle at Toyota of Richardson. My best advise would be to Brady who should move on to a dealership that provides the level of customer service that he provided to me as the level of service Brady provides is no where near the horrible level of service the dealership provides. More

I recently went to TOYOTA OF RICHARDSON just about a week ago or so when Toyota had that 0down and 0 APR for 60mo. deal. Well when I arrived the "salesman" (CAILAN?) was very nice and courtoeus to me and my ago or so when Toyota had that 0down and 0 APR for 60mo. deal. Well when I arrived the "salesman" (CAILAN?) was very nice and courtoeus to me and my family, after going through a whole day of car shopping, all over Toyota dealerships, and being lied to about inventory being available and it being not,waiting on the salesman running back and forth making me sign for every number that was written on a piece of paper, and their typical xxxxxxxx. A guy by the name of JEROME BROOKS, (heavy set guy that works in the number cruching room) came out and asked me if I think he's a good guy, so I didn't wanna be rude, since when could you really believe a car salesman when they are on the job, "not to say that all of them are bad or liars" but anyway to make a long story short, we went back n forth on the numbers and finally came to an agreement.SOLD... Just as we started to sign some of the papers, something caught my eyes THEY SLIPPED IN ON ONE OF THE FORMS 6.4% APR INTEREST, AND SAID THAT WE HAD NEVER FINANCED A CAR BEFORE, HOPING THAT WE DIDN'T CATCH IT IN TIME. WELL WE WERE ALREADY APPROVED AT ANOTHER TOYOTA DEALERSHIP, BUT DID NOT TELL TOYOTA OF RICHARDSON THAT, SO THEY TRIED TO PULL A QUICK ONE. WHEN WE CONFRONTED HIM ABOUT THE SITUATION HE GOT UPSET AND SNATCHED THE PAPERS OUT OF MY HAND LIKE A WINNING LOTTERY TICKET, THEN TRIED TO CALM US DOWN! WHAT THE F... JEROME? Anyways, just wanted to put in my 2 cents and let everyone know this has got to be one of the worst experiences of my life in a car dealer, especialy this one with this jerk. BE VERY CAREFUL WITH THESE GUYS THEY ARE SLICK AND TWISTED. THANKS FOR READING ENJOY YOUR NEW TOYOTA! More

Ed has sold my family 6 toyotas in the past ten years. He is the ONLY sales representative I speak to at Toyota of Richardson. I trust him completely, I know I am getting a great deal on a great car. Ed He is the ONLY sales representative I speak to at Toyota of Richardson. I trust him completely, I know I am getting a great deal on a great car. Ed is very honest about the price of the car and the quality of the car. He has a natural ability to read what you want, but also read what you need. When I was in college my first toyota (which was a used Toy. that we purchased somewhere else) stopped running after 200,000+ miles. I had to get a new car but my mom really couldn't afford it; Ed was able to find a brand new car, in the color I wanted, at a price my mom could afford. After College I started paying Mom for the car. When my younger sister went to college, my mom went to see Ed and she was able to purchase a brand new car for herself. About 6 mos before my Toy. Echo was about to be paid off, a teenager crashed into my parked car, my Mom's parked car, and the neighbor's parked car. We went to see Ed. My mom was calm because she knew she could afford to replace her car. I had been paying mom for my car and didn't know if I had enough credit built up to purchase a car. Ed was able to put both of us into new cars, and reassure me that even I could get a car. Now, I'm about to be married and my fiance and I were heading down to San Antonio when we were involved in an accident on I-35. My fiance was stressed out about having to purchase a new car, but I knew Ed was at Toyota of Richardson and I was as calm as my mother was five years ago. I'm in a better car, now five years later and still loving my toyota. My babysister is also driving a toyota that Ed was able to help her find. She is in college and working a part time job, and able to pay for her car. My fiance went to someone else at Toyota of Richardson and when he came home with a deal that I was not happy with, I called Ed. Ed stepped in and when we returned to Toyota of Richardson with his car, we had about five people waiting to help us resolve the problem. The problem was resolved and my fiance is still loving his Toyota. My family and I will ONLY purchase our Toyotas from Ed Giraldo. Before this last car purchase, my fiance and I searched the internet to find out if we wanted to go with a different car. Toyotas are still the number one rated car in the world. Every car they manufacture is in the Consumer's Guide as a "Best..." award, (fill in the blank) "car for your money", "gas mileage", "overall car" you name it they have the award. Thanks Ed! My family and I, we really appreciate everything you do! More

Friendly salesman but he was not as knowledgeable about the Prius as I would have liked. Have never driven a car like the Prius before and would have appreciated more time spent with salesman getting comfo the Prius as I would have liked. Have never driven a car like the Prius before and would have appreciated more time spent with salesman getting comfortable with using the car. However both the salesman and finance guy were very helpful although they talked very fast at times and I was given too much info in a short period of time. More

Robert was an amazing sales man! He provided the best service possible. He made sure to show me the cars I wanted to see and didn't go around the block. He was one of the friendliest people I have seen i service possible. He made sure to show me the cars I wanted to see and didn't go around the block. He was one of the friendliest people I have seen in my life and because of him, I would recommend this dealership to anyone! Harmon was also awesome. He made sure to get me the best deal on the car. He is amazing because he really worked hard to get me the car I wanted at an affordable rate. Toyota of Richardson is AMAZING AND AWESOME! I think everyone should get their car there! More

Robert was great. Witnessed the blonde haired sales manager being an overbearing on a couple of his employees. Robert was there to save the deal and made me feel very welcome. The vehicle negotiation w manager being an overbearing on a couple of his employees. Robert was there to save the deal and made me feel very welcome. The vehicle negotiation was done with with respect for each other and time. Would recommend Robert to my best friend. More

Jeff Skolnick honored the price that he quoted me over the phone and through his email. Jeff did not play games or trick like other dealers in the area. He wanted to get you in and out of the dealership the phone and through his email. Jeff did not play games or trick like other dealers in the area. He wanted to get you in and out of the dealership in a short time which was great to me. I was impressed and Jeff has changed my mine about dealing with Toyota of Richardson. More

Four visits and 20 test drives later I bought a Hybrid Camry from Toyota of Richardson. I worked closely with Harmon Goins. He helped me buy a car that I liked, rather than just sell me a car. He also mad Camry from Toyota of Richardson. I worked closely with Harmon Goins. He helped me buy a car that I liked, rather than just sell me a car. He also made sure that I got the best deal on that vehicle. I am a person that cannot do part with my money, but I can say that Harmon offered me the lowest price possible on that car. I recommend Harmon and Toyota of Richardson over any other showroom! More

I have visted Toyota of Richardson about 5 times to buy vehicles for myself and my family members. All this time the treatment I received from the sales manager Harmon Goins was fantastic. This is becaus vehicles for myself and my family members. All this time the treatment I received from the sales manager Harmon Goins was fantastic. This is because the way he handled our needs regarding the price, the kind of cars and model was unbeliveable so we recommened all other car buyers go and verify by themselves. More