Toyota of Richardson

HORRIBLE TEAM AND LEADERSHIP I visited Toyota of Richardson on Saturday, June 9th. I came in with my own financing to purchase a vehicle. I told the sales team that I had my own f I visited Toyota of Richardson on Saturday, June 9th. I came in with my own financing to purchase a vehicle. I told the sales team that I had my own financing with Capital One and I will be using them. I filled out a credit application for them to run a hard inquire with Capital One. Standard process for Capital One to know that I have found a vehicle. The salesman that was helping us, passed us to the salesman who didn't want to help us because his appointment came in. The salesman that did our paperwork wanted me to signed a blank credit application form in case there was "missing information" and they could just fill it out, if needed without me having to come back up to the dealership. I told him, that doesn't sound right and I will not be doing that. I repeatedly told salesman after salesman and even the sales manager who came out to ask me about my Capital One loan. I told him that I will be using Capital One. I did get my vehicle and later that evening, I received email alerts from my credit report. Toyota of Richardson came my credit with 4 different banks without my permission and didn't even tell me that they did. Monday, 6/11- I received a generic email, " your complete satisfaction if our goal". I replied to that email and told them, how I felt and what had happened. I, then received a call from their finance director, who to me insulted me. He asked me , DO YOU REALLY MAKE $$$ a year? It does not matter how much I make , I came in with my own financing to purchase a vehicle. I later forward my email to their customer relations manager, who does all the replies to reviews online. In email corresponded, he stated that the salesman didn't communicate to the finance guy about not getting me a better rate (APR). He apologized for my credit being ran so many times, but they were trying to help me get a better rate. The problem is, they did it without my permission and didn't tell me that they did and secondly, I told them I am going with Capital One, there was no need for them to check with other banks. He told me to feel free to dispute the credit hits. Well of course, I will, but that is me having to spend extra time and energy disputing the hits. When I came up to the dealership, everyone that called me and emailed me was " IN A MEETING" about me. They once again, passed off to another team member and that seems to be their behavior. The car I purchased was not a Toyota, but it was at their dealership. I had read other reviews and there is a lack of customer service at this dealership. Allison Truong More

Waste of time Very Rude guy that likes wasting peoples time. Was in a hurry to leave practically kicking us out because he had somewhere to be and telling us to com Very Rude guy that likes wasting peoples time. Was in a hurry to leave practically kicking us out because he had somewhere to be and telling us to come back on a day that was convinient for him!!!!!! More

Worst Buying Experience Made an initial purchase but two days later transmission went out. The response to this matter was terrible. Attempted to remain patient but the repl Made an initial purchase but two days later transmission went out. The response to this matter was terrible. Attempted to remain patient but the replacement car that were offered was not in condition to be sold. More

Cheap - Nickle and Dime Attitude I am still in disbelief. Last month I demoed a car for a day as I am in the market for a new vehicle and still about 30 days out from making a decisio I am still in disbelief. Last month I demoed a car for a day as I am in the market for a new vehicle and still about 30 days out from making a decision. Yesterday in the mail, I received a bill from NTTA for a couple of tolls. I thought it was an error but after a bunch of time on the phone with NTTA I figured out it was from the day I had the demo vehicle. In the process of driving the vehicle, I used one of the toll roads. This dealership took the time to receive the bill for the ‘temp tag’, determine who drove the car that day and report it to NTTA so they could send me the bill for $2.60 which I have now paid. I would NEVER do business with this dealership for their ‘nickel and dime’ mentality. This is a cost of doing business as I run up a huge toll bill. I simply drove the car as my normal routine. I guess the next thing I should be expecting in the mail is the bill for the gas I used during the 50ish miles I drove. If a dealership is willing to be this cheap, I could only expect more of this type of attitude after the purchase. Seriously? You have no business in the car business! Everyone run and do business elsewhere. More

Horrible. Not just once. Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me m Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me making an appointment ahead of time. Second. Go in to repair my rear differential recall. Was told it would take 5 hours max and was promised it would be ready by end of day. Call 7 hours later and get no answer. Show up and was told that it would not be ready until NOON THE NEXT DAY. "Well we got busy", "well we don't have a tech with one vehicle at once". Yet again, why make an appointment then? Worst response was "well have you ever taken apart a rear differential?". No Jeffrey I have not, that is why that's YOUR job. I can do my job as an actual engineer designing a whole road quicker than your "difficult" job. If a manager reads this I don't want the run around of "call us". You have my information. More

Rude and manipulative Rude salesmen that was dishonest with me in an effort to trick us into a disadvantageous finance agreement. Seriously can't believe these people still Rude salesmen that was dishonest with me in an effort to trick us into a disadvantageous finance agreement. Seriously can't believe these people still get employed. Will pay thousands elsewhere if needed in the future. Must say it was a pleasure working with Sayid in financing, as he was both honest and courteous. More