Toyota of Richardson

Terrific Salesman Yesterday my husband and I went to another Toyota dealership, weren't satisfied with the trade-in and left. We had previously purchased a car from th Yesterday my husband and I went to another Toyota dealership, weren't satisfied with the trade-in and left. We had previously purchased a car from that dealership and also Toyota of Richardson so my husband suggested we drive down there. Boy, were we glad we did. Tracy Brown found us a terrific Camry. We were looking for a 2018 with low mileage and Tracy found a 2018 with 41 miles. Yes, 41 miles! We got a much better trade-in with Tracy and everything went quickly and smoothly once we agreed on price and trade-in.We are seniors and have had a lot of cars over the years and the experience yesterday with Tracy was the best. We really felt that he wanted our business unlike the other dealership. Leon in the Finance office was also very helpful and thorough in explaining the various protection packages. Thank you both for such a high quality of professionalism. More

Excellent customer service Customer service was friendly, professional, and knowledgeable. I was updated as work was in progress and was given a rental while work was being comp Customer service was friendly, professional, and knowledgeable. I was updated as work was in progress and was given a rental while work was being completed when work was going to be more and take longer than expected. More

New Car Purchase Experience The customer experience that Talal provided was beyond reproach. From the moment I walked in until I drove away with my new Rav4 he ensured that all The customer experience that Talal provided was beyond reproach. From the moment I walked in until I drove away with my new Rav4 he ensured that all my questions were answered and anything I needed was taken care of. Mustafa was amazing from the finance side. He thoroughly explained all the paperwork and insured that all my questions and concerns were answered. More

excellent over all experience Would like to thank Tracy Brown, dennis, and Mustafa for making our experience with your dealership the easiest and extremely friendly. Tracy's profes Would like to thank Tracy Brown, dennis, and Mustafa for making our experience with your dealership the easiest and extremely friendly. Tracy's professionalism and vehicle knowledge of the cars he sells really shined through. And also his professionalism throughout the sale was great and very much welcomed. He took care of the very few items we needed dealt with. No switch and bait with this man, He was upfront with everything and pretty much let us know if he could help us then great but if he couldn't then there was no pressure thanks for coming.. And we love our new Cadillac CTS... thanks for everything Toren B More

Geat Service No hassel. Lee was great. No problems. Would reccomend dealership. Not pushy. Will definetly go back. Don't change a thing. Great service hassel free. No hassel. Lee was great. No problems. Would reccomend dealership. Not pushy. Will definetly go back. Don't change a thing. Great service hassel free. More

Easy Preowned Purchasing Tracy Brown made the process of buying our beautiful preowned SUV smooth and stress-free. Everything was handled efficiently and professionally and we Tracy Brown made the process of buying our beautiful preowned SUV smooth and stress-free. Everything was handled efficiently and professionally and we are very satisfied. More

Toyota Care Service. Work was done promptly while I waited. Toyota of Richardson performed my 25k final service on my Highlander. Upon inspection, it was determined I needed a tire and wheel alignment, with one Toyota of Richardson performed my 25k final service on my Highlander. Upon inspection, it was determined I needed a tire and wheel alignment, with one tire wearing more on the inside than the outside. Mitch, the service director, quoted me a fair price and even provided a coupon which reduced the price even more. Very happy with the timeliness of the servicing of my car. Would definitely recommend their service and sales departments. Great place to purchase and get servicing done. More

Great service and services agents! Had an appointment for service. Service agents were there when I drove up, went over all services I had requested. I was in and out in a very timely m Had an appointment for service. Service agents were there when I drove up, went over all services I had requested. I was in and out in a very timely manner. Very friendly employees. More

Not recommended The head salesman, Jeff Grettner was too concerned about the sale of a vehicle rather than customer service. It was the last day of the month and he p The head salesman, Jeff Grettner was too concerned about the sale of a vehicle rather than customer service. It was the last day of the month and he pulled every trick in the book, including walking away from the desk acting like he couldn’t make any deal and even had another salesman reach across me for the keys saying a woman drove three hours to buy the truck I was looking at. Then the other salesman walked back to an empty desk. Grettner did not know the law about altered handicapped vehicles not paying taxes, forced me to pay $1000 over sticker price for “accessories” I did not want and did not care that I had to alter the vehicle because that wasn’t important to him. The dealership had a man named Glass oco sent me a text apology but nothing else. He called it an “internal problem” and obviously the problem I had was not taken care of because the dealership thought of the sale first and me second if at all. The only bright not was the salesman names Jonathan (JP) and Nick in financing. They were both honest and didn’t lie like Jeff Grettner did. More