Toyota of Renton

I used this toyota service center for years they used to be very good and attentive. But not any more, today I spend 20 minutes to speak to a service attendence while 4-5 of them sitting and chatting while be very good and attentive. But not any more, today I spend 20 minutes to speak to a service attendence while 4-5 of them sitting and chatting while I and others waiting in line, then told me it takes 3 hours for simple mentance, I asked if I can get a car so i can go to my business, the answer were no, they didnt say sorry for my wait time, as well as it looks like they dont care if any one came to their service center. Very disappointed, i will go to another cervice center, will never come to this one ever!! More

Bait and switch attempt when I came in to buy a new car based upon an offer they sent me for trade in value. When the final paperwork was presented, the trade in price was $3500 less then what they origina based upon an offer they sent me for trade in value. When the final paperwork was presented, the trade in price was $3500 less then what they originally offer. when questioned, they said the original offer had expired and was good for only one day. xxx! More

Three hours for a simple oil change! !!! Don’t bring you car here if you have a life! Their estimated time has no link to reality. I was told 1.5 hours and waited 3!!! Plus they stripp !!! Don’t bring you car here if you have a life! Their estimated time has no link to reality. I was told 1.5 hours and waited 3!!! Plus they stripped my lug nuts and wouldn’t fess up to it, claiming it is normal wear and tear. That is the biggest pile of $h¥++ I’ve ever heard! I went to their shop to inspect it my self and when I saw the kids that were working on my car I knew exactly what had happened… I paid for professional mechanics and got trainees. Never going back to Toyota of Renton!!!! Stay the #€LL away from this place!!! More

oil change. when the mechanic brought the car to me there were 9 inches of new crack on front window, and Kevin Pham denied any wrong doing. NO Integrity! when the mechanic brought the car to me there were 9 inches of new crack on front window, and Kevin Pham denied any wrong doing. NO Integrity! More

I just had the best car buying experience on April 24, 2023 I have ever had. None of us like going through the car buying experience especially having to deal with some of the negotiating price, trying to 2023 I have ever had. None of us like going through the car buying experience especially having to deal with some of the negotiating price, trying to get a proper value for your trade in etc. We were fortunate enough to have Omar Thompson as our salesman. What a nice change from the typical car salesman. He dressed very well, truly listened to our needs and wants and never once tried to pressure us. We were able to get what we wanted on trade in of our Lexus, and bought our RAV 4 XSE for what we wanted to pay. We were in and out in two and a half hours. I would highly recommend seeing Omar at Renton Toyota if you want a great experience,. Tracy and Joseph Gettings More

Overall: Toyota of Renton, and our salesman Guanhong Yu, provided the best used car purchase experience I have ever had, and I've probably purchased at least 40 cars in my lifetime. We came in looking a provided the best used car purchase experience I have ever had, and I've probably purchased at least 40 cars in my lifetime. We came in looking at a 2016 Mitsubishi Outlander Sport GT that was listed online, and when we initially inspected the vehicle, it had just come in on a trade and needed detailing. Nevertheless, we went back and forth a little, and eventually agreed on a price which was below the fair market value. We left after putting down a deposit, with the agreement that we'd sign the final paperwork and take the car home in a few days after they detailed it and did a safety check. So here's the summary of our experience thereafter: On their own accord, the management undertook about $2500 in labor and maintenance items that were far above and beyond what any car dealership has offered me in the past. For example, the tires on the car were at about 50% wear, but the dealership put new tires on, without us asking. The wiper blades were decent, but not new, so they replaced them. The brakes were getting down there but passable, but they replaced the rotors and pads anyway. They replaced the CVT transmission fluid. They took the car to a body shop to re-align the front bumper cover. All in all there was probably 20 maintenance or minor repair items they took care of upon their own initiative. Mr. Yu explained that they wanted the car leaving the lot with not much needed other than oil changes for the next three years. My 19 year old son had sweated and saved for quite awhile to buy this car with his own money. This was his first car buying experience. We were both rather astounded at this level of customer service, and were steeped in gratitude. I would recommend this dealership to any family member or friend, and send them directly to Mr. Yu. Thank you Renton Toyota! More

I have free service from Toyota. My next service is due in December but they advising me that contract expired in August. The sticker is only thing I have that reminds me of the serv My next service is due in December but they advising me that contract expired in August. The sticker is only thing I have that reminds me of the service. They kept arguing and wouldn’t honor the free agreement. I had a service done in June and there’s no way I’ll come for a service in August. Even the sticker on my windshield stated December not August. For a $65 service it was not worth the argument. It’s about agreement. More

I just bought a 2017 Camry and I'm pretty sure the battery card just died. But really now, you put down that the battery was in excellent condition in your paperwork. At least tell the xxxx truth on t battery card just died. But really now, you put down that the battery was in excellent condition in your paperwork. At least tell the xxxx truth on that, so I don't get stuck some where with the elders I serve. Like seriously I'm supposed to drive clients to and from appointments, and if I get stuck I'm SOL. Y'all probably at you desk, laughing about this review. Just distasteful. Funnier thing is how many people in my family owns a Toyota. Next time I'll take it to Toyota Burien. More

Employee was arrogant and had an attitude with the service. Threw keys at me when the service was done service. Threw keys at me when the service was done More

Dealer mark up. The sales team doesn't know how to deal. They only care the deal is done with give the pressure to the customer. The sales team doesn't know how to deal. They only care the deal is done with give the pressure to the customer. More