I specifically told the service department that I believed my axle had a problem and asked them to inspect and address it. I paid the diagnostic fee as well. Later, I received a call saying my vehicle was ready. About two hours later, I returned with my wife and child and turned in the loaner vehicle. I specifically asked if the axle had been repaired. After checking, I was told it had not been done. When I asked why, the person handling my service apologized and told me he had been at a doctor’s appointment and had forgotten about it. I was then told the work would take approximately another three hours. This was very disappointing because the axle was one of the main concerns I had clearly reported from the beginning. I hope Toyota of Renton improves its communication and follow-through with customers

Thank you to Omar for your help in finding us a vehicle and putting in some OT to complete the sale.

I bought a used car from them and they told me it had 4 new tires. The right rear tire kept loosing air and later I discovered the metal threads were showing on one side. They even reversed the tire so the date code was not visible. Very shady dealership. They also told me the car belonged to the manager. That should tell you all you need to know.

Refused a sale to me due to being an out of state military buyer. Salesman Anthony ghosted me, sales manager Keith refused to verify his own state laws that this transaction is not only legal but entirely normal. We had negotiated a fair market price with funds ready to close, only to be pushed away due to a complete lack of due diligence on behalf of the team at Toyota of Renton. After giving up on what would otherwise be a quick google search, Keith informed me that the vehicle had sold despite the listing still being active and having just negotiated the price.

Flawlessly and smoothly, a transaction was made for a trade-in and buying a new car. Their goal was to ensure 💯 customer satisfaction and the best possible deal .

Good communication , the price they quoted was the price we payed on our new vehicle.They seem to understand their customer. And when we said no to any extras they didn’t pressure you to buy them.