Toyota of Orlando

I’ve never had an experience this bad at a dealer before. They practice deceptive sales tactics. They won’t tell you the actual price of a vehicle without going there. Expect to pay 10k to 15k over sticker p They practice deceptive sales tactics. They won’t tell you the actual price of a vehicle without going there. Expect to pay 10k to 15k over sticker price. On top of that they extremely low balled me on my trade in. This dealer takes advantage of you coming and going. Do yourself a favor and go elsewhere!!! More

In my opinion this is the worst place in the world, I think it’s evil from the moment I called and Tabata said there was no market adjusted price and made me drive from Miami to Orlando to make the deal. think it’s evil from the moment I called and Tabata said there was no market adjusted price and made me drive from Miami to Orlando to make the deal. While I was there from the moment I was walking in the greeter girl was very nervous and jittery, the salesman was horrible and the “manager” Kyle Carter was in my opinion the most horrible person I have encountered at a dealer. I had to leave and drove back defeated. I asked to talk with Tabata’s boss and he called me the next day on speaker phone to make fun of me; when I was explaining what happened he was holding his laughter in, when I explained the expense risk of driving 7 hours, he and the people behind him lauged out loud; I have never been so humiliated in my 43 years. I think that place is rotten and for that kind of behavior it has to be completely rotten from the top down. More

TERRIBLE. 1) All prices on their website are MSRP and are struck through. 2) They refuse to give any actual prices unless it's in person. I tried via text and the response: "best offer in person." Wh are struck through. 2) They refuse to give any actual prices unless it's in person. I tried via text and the response: "best offer in person." When I called, the unidentified "sales manager" said the MSRP was the price. I asked why it was struck through and he just repeated. "That's the price." Then hung up. I wish I could share the transcripts of the call/text. Laughably bad. Simply an antiquated sales process with a low IQ staff. More

Told me that i lied about their offer on their website. I pulled it up on their website from their computer. Saleman said that to add 10k to the online offer price and that would be the number. Straight up w pulled it up on their website from their computer. Saleman said that to add 10k to the online offer price and that would be the number. Straight up with a clean face and told me that someone is willing to pay more than me for it so they won't sell it to me. It's a bidding shop not a toyota dealership. Highest bidder wins the car. Stay away if you don't want to be belittled. More

Realizing the times we are in now. Inflation and bottlenecks are killing everyone's business. T.O.O. and all other dealers must adjust and we consumers must as well adjust. I feel that my assigned e bottlenecks are killing everyone's business. T.O.O. and all other dealers must adjust and we consumers must as well adjust. I feel that my assigned employees did everything in their power to help me and still make enough to pay everyone involved. I got an extraordinary opportunity to not only sell my vehicle but drive away with a wonderful 2022 Corolla. The experience was perfect. I only lost my temper one time. I have special needs and can get overloaded at times. Jerry kept the process moving and calm for me. He is perhaps the greatest salesperson I have ever had the pleasure of working with. No cap. He knows the product and the numbers and conveyed them to me well. I have owned 70 Cars, Trucks and Motorcycles in my 60 years and more than half of them were Toyotas dating back to 1980. I have been working with these guys for that long. 12 years ago I had a misunderstanding and left the family. I have enjoyed my vehicles but the service in Orlando at other brands has fallen greatly. Emil has been taking care of my parents 1990's Camry. They will not ever buy another car because they do not fancy the technology of today. I know how frustrating service can be, I was in the service business for 44 years. If it were not for his immeasurable kindness to my beloved mom and dad I would not have come by today and bought a car. I thank all the great people who have been there striving for excellence all these years. The only thing else I have to add is this. Toyota...Oh, oh, oh what a feeling...to drive...today! Peace, Will More

My new car purchase was the worst with any Toyota I have purchased. This was my sixth Toyota purchase. The price negotiation was much less than transparent. Be sure to have all relevant cost information purchased. This was my sixth Toyota purchase. The price negotiation was much less than transparent. Be sure to have all relevant cost information when sitting down to negotiate. Have a photo of the car's window details. I ended up with an additional $3,000 over the sticker price and then additional costs. They even charged me for floor mats that were on the sticker. (after returning a few days later to complain they acknowledged the double charge on the floor mats and will refund the amount) My wife and I came away feeling like we were taken advantage of. We are in our 60s and 70s and I think that contributed to our confusion. The sales person was good and knowledgeable on the new car and features. He stepped back and on came the hard sell guy to talk price. That's where it went south. More

Michael, Ricardo, Chris and Jose did a great job. Each one in their area provided me with a great buying experience! one in their area provided me with a great buying experience! More

Jason Martinez was amazing at the collision department. It took him no time to figure out why my trunk was leaking and get it fixed and returned! It took him no time to figure out why my trunk was leaking and get it fixed and returned! More

I found a used car online and wrote them to ask about availability. I received some responses from the dealership. None contained a straight-up lie (that is why I gave them 2 starts in stead of 1). But N availability. I received some responses from the dealership. None contained a straight-up lie (that is why I gave them 2 starts in stead of 1). But Nobody mentioned either that the car had already been sold and that they were just waiting for the buyer to comeback with a cashiers check. Last email I received was less than 30 minutes before I left the house to make the 40 minute trip to them. When I got there, They walked me all around the property pointing out different cars they had. But could not find the one I came for. Once in the building they came up with more expensive cars and said I could finance the additional cost. That is not what I wanted. When they finally told me they didn't have the car any longer. Came across as a very straight-up bait and switch. More

Loved it! Mei helped me and my wife with the the test drive and explained everything about the car to us . Alexander was our other rep assisting Mei and did an awesome job.We would like to recognize the drive and explained everything about the car to us . Alexander was our other rep assisting Mei and did an awesome job.We would like to recognize them as wonderful teammates at Toyota of Orlando . The team there is outstanding ,but these two individuals went above and beyond to please us .We are going to recommend this team to our daughter when she gets her next vehicle. .. More