Toyota of Orlando

Failed to properly inspect /recondition my CPO 2018 Tacoma. Not honoring CPO program in support of the consumer. Tacoma. Not honoring CPO program in support of the consumer. More

Called about a Venza . I was told it was ordered by someone 3 months ago. Car was not available to buy so I’m not sure why it was listed ? I was told it was ordered by someone 3 months ago. Car was not available to buy so I’m not sure why it was listed ? More

I have been doing business with this dealership for almost 9 years . But my recent experience was so bad I could never go back. The lack of integrity and honesty of and the level manipulation was too almost 9 years . But my recent experience was so bad I could never go back. The lack of integrity and honesty of and the level manipulation was too disgusting.never again. More

We have two cars that were recalled for paint problems and Victor in your collision dept handled our problem perfectly….he, as well as the girls at the counter in the reception area at the collision cente and Victor in your collision dept handled our problem perfectly….he, as well as the girls at the counter in the reception area at the collision center were wonderful and very easy to work with…Great employees!!! More

I had a very bad experience with this dealer when trying to buy a used corolla. After 3 hours, left without the car because they don't take outside finance, even though, they have my bank in house. I called to buy a used corolla. After 3 hours, left without the car because they don't take outside finance, even though, they have my bank in house. I called back the following day to give them a second chance but was blow off by my salesman Gonzalo. The finance person Andre never listened to anything I was telling him and later was annoyed I was walking away from the deal. I would never use this dealer. It's not worth the hassle. More

THIS PLACE IS FULL OF LIARS. They will ruin your time and money don't go to this dealership. Today morning, I spoke with one of their cooperate internet director called Daniel They will ruin your time and money don't go to this dealership. Today morning, I spoke with one of their cooperate internet director called Daniel Colon and check about a Highlander hybrid platinum 2022. He said they are getting 6 of them and earliest of them coming in 25 days, then he persuade me to come down to Orlando and if I do a downpayment before 4th April I can enroll to 0.9 APR deal as well. I clearly told him that I am from more than 120 miles away and I am really busy with current plans but I would like to know approximate figure for this vehicle before I come. But he said he can't say any number unless I come in, once I come to Orlando facility we can discuss and negotiate the numbers. Then I said, I will come and discuss the deal in the evening. When I start from my place I gave him a call and said I will be reaching there by 7 pm and asked his availability. He said I will be there till 10 pm, Looking forward to meet. After I reach on time with my family, this guy(Daniel Colon) never showed up and one of their lower level sales rep said he is our director and you can check a vehicle with us first ,and he started to showing me a vehicle. After checking that vehicle I told that sales rep. I spoke with Daniel and I want to directly talk to him so please pass the message that I have here. Then he brought another sales person who looked like a middle level sales guy with very messy attire. He started the discussion saying we don't have any hybrid platinum highlander coming up. Then I told him I have already spoken to Daniel Colon and he confirmed me that they are getting a one in 25 days. So I would like to save my time by talking to Daniel directly. The middle level sales rep said we don't have any hybrid platinum highlanders coming up and Daniel is one of the person works under him. Then I said I have spent half of my day to come down their office with my family and kids to discuss this matter and I already had a confirmation from Daniel that he will be there to help me. After that middle level sales rep. went in to their cabin and come up with a spec. Sheet with numbers and he said now he suddenly found a one highlander hybrid platinum which is coming in 25 days but it's price was 53000 MSRP + 8000 Market adjustment = approx total $61,000 (without dealership fees + tax + transfer title + doc. charges) which is ridiculously high compared to any dealership in FL. Then I asked what's the best price and what's the room for negotiation. Then he direcly said no negotiations and that's their final price. I said what's the point of asking me to drive down to Orlando after spending half of my day if their is no room for negotiation. Therefore I need to talk to Daniel and asked why he asked me to come to Orlando office. Then their middle level rep. said he is not in the office and he left at 5pm. Then I asked that sales rep. I want to talk to any manager or director available right now to tell my grievances and make a complain against this Daniel Colon. He said that their director is busy with some other customer and can't talk to right now. I said I am willing to wait because they already wasted my half of the day. And waited in the lobby. After long wait one of another sales specialist called Jerry talk with me again and wasted another half an hour and finally gave me business card to speak to their customer relations manager or sales director. Thats the only thing I got from their end. More

I had a horrible experience at this ToyotaDealership. I called before coming to confirm they have the model that I wanted to test drive it and when I arrived ( after driving 30 min to them) they refused I called before coming to confirm they have the model that I wanted to test drive it and when I arrived ( after driving 30 min to them) they refused to let me test drive the car before signing an agreement to purchase the car and to run a credit report. Horrible customerservice. I don't advice you to work with Rafeal or do business with this Dealership More

Is okayHelping an any question The process take a lot Is okay Helping an any question The process take a lot of time to finish Is okay Helping an any question The process take a lot of time to finish More

Absolutely disgusting experience. We spoke to Shane yesterday on the phone and went in to see him. When I walked in, the manager with no name tag handed me off to another guy that was not Shane. I told yesterday on the phone and went in to see him. When I walked in, the manager with no name tag handed me off to another guy that was not Shane. I told him I was interested in a Camry but before that, I wanted an appraisal on my truck, as to not waste anybody’s time. He replied in a very sarcastic and snarky tone, “Well we have a process.” I said “Well what is the process?” And he replied again in a sarcastic tone, “Well we show you some cars and then give you an appraisal.” I said, “Fine I’m leaving then.” After I left, I got a phone call and my daughter answered as I was driving, but I listened in on the phone call. His name was FELIX. He said “Your father walked out with an attitude and I’m not sure why but if you’d like to come back in..” She cut him off and said “Why would we come back in if you just said my father has an attitude.” He said “Well it’s the truth isn’t it? I’m trying to know why he walked out with an attitude.” My daughter explained and said the man sounded like a smart alleck. He replied swearing: “No one was being a smart a**” My daughter said “don’t swear at me on the phone.” He said “That’s not a cuss word.” (Side note, I assume it’s common knowledge that a** is a swear word.) After asking his name he gave it and said he would love for us to come back in and talk to their store manager. We said after this phone call we would never step foot back in that store. My daughter stated we will be leaving a Google review. His reply was “perfect and please make sure you put all of the details.”We will be contacting corporate after the sarcasm and curt tone of the man in the store, the horrific phone call, swearing on the phone, and the accusatory language from him saying I stormed out with an ‘attitude’. I have purchased many new cars including Lexus and Audi, and I am APPALLED. I have never experienced anything like this in my life. More