Toyota of Orlando

Mr. Aundre Robertson of Toyota Orlando was the worst dealer I've ever had to deal with. Let me start off by saying that I recognize that buying a car is a business transaction that doesn't always work o dealer I've ever had to deal with. Let me start off by saying that I recognize that buying a car is a business transaction that doesn't always work out. The guy buying a car and the guy selling the car often can't come to an agreement, and the deal doesn't go through. It happens. It's just business. No hard feelings. But just because this is just business, doesn't mean you have to be rude to the buyer if the buyer doesn't want to take your deal. While I was trying to buy a car from Toyota Orlando, Mr. Robertson had a surcharge he wanted to add on top of the sales price and taxes of the car. I questioned the charge and stated that I had not seen other dealers add that charge for the same car I was trying to buy. Mr. Robertson's response was "well, that's because you haven't been shopping enough for a car." I thought he was being rude and condescending. I expressed that I would be willing to take the car without the additional charge. Mr. Robertson said No (which again, he has the right to do). I then said I could not take the car and I proceeded to get up and leave. Mr. Robertson then stated "well, come back when you've had a chance to shop around and you are ready to buy a car." Again, I thought this comment was rude and condescending since I had been shopping for a car now for a month and was absolutely ready to buy a car this day. I replied with "with respect, I've been shopping around." To which Mr. Robertson just laughed and said "No you haven't." I was getting annoyed by this point and again stated "Yes, I have." To which Mr. Robertson smiled and stated "You'll find out." By this point I flat out called him out by saying "now you're just being rude." To which Mr. Robertson just shrugged and walked away. Thankfully my wife and two minor daughters were in another room and didn't witness the exchange because i thought the guy was totally just being disrespectful. As I was leaving I asked to see Mr. Robertson's manager, and I give Toyota Orlando credit for having two people (including a sales director I believe) come out and talk to me and note my complaint. Again, me as the buyer and the dealer don't have to agree on the numbers to buy a car. Again, it's just business and either party has the right to walk away from the deal. But the dealer has no right to talk down to the buyer like that. Even if the dealer is ultimately correct about the numbers and mechanics of a proposed deal, don't belittle the buyer by laughing at his face telling him he hasn't shopped around enough like he said he has. For this reason, I give Mr. Aundre Robertson a one star as a car dealer (only because I can't give him zero stars), and i give Toyota Orlando three stars for at least having the decency to come talk to me and note my complaint (even if they ultimately don't take any action on it.) More

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Bernie crish and Savanah. Muchas gracias por la experiencia el día de hoy fueron excelentes! Gracias por mi nuevo toyota! Muchas gracias por la experiencia el día de hoy fueron excelentes! Gracias por mi nuevo toyota! More

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Muy satisfecha con la atención de las chicas Savanah,Isabel y Sammey muy atentas y simpáticas en cuanto a todas las inquietudes que tenía para la compra del vehículo muy buen equipo Savanah,Isabel y Sammey muy atentas y simpáticas en cuanto a todas las inquietudes que tenía para la compra del vehículo muy buen equipo More

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