Toyota of Orlando

Anew rav4 Vernon and Lee and Bethany all great and fun people with good customer interaction. . New hybrid which is new experience. We would greatly recommend Vernon and Lee and Bethany all great and fun people with good customer interaction. . New hybrid which is new experience. We would greatly recommend this Toyota dealership. More

Efficient and honest Antonio (Sales Consultant), Jon Benge (Product Specialist), and Bethany Prince (Financial Services) were all professional and took the time to make ou Antonio (Sales Consultant), Jon Benge (Product Specialist), and Bethany Prince (Financial Services) were all professional and took the time to make our experience here a very pleasant one!! We will definitely be back to Toyota of Orlando for future purchases/leases. More

Fantastic Car buying experience, true customer service Had the privilege to work with Betheny Prince from Toyota of Orlando who helped in the final paperwork and delivery of my vehicle. She showed great pa Had the privilege to work with Betheny Prince from Toyota of Orlando who helped in the final paperwork and delivery of my vehicle. She showed great patience, helped us proactively with all the required information. Made sure that we took the car out with smile and satisfaction. The whole team did a great job. Keep up the good work. More

Dishonest Staff On October 14, 2017, my uncle MB went to Toyota of Orlando (3575 Vineland Road, Orlando, FL) to start his car shopping quest. My uncle ended up test d On October 14, 2017, my uncle MB went to Toyota of Orlando (3575 Vineland Road, Orlando, FL) to start his car shopping quest. My uncle ended up test driving a 2017 Rav4 and like the vehicle. The asking price was $21,995. My uncle negotiated the price down to $21,495. My uncle traded in his old Honda Accord which he was given $400 for and put $2000 as a down payment. My uncle ended doing the financing the same day. A week later my uncle decided that he wanted to pay the vehicle off. When my uncle pulled out the contract he realized that the amount he had agreed to with the salesmen wasn’t the amount that was in the sales contract. My uncle made the mistake of not wearing his glasses and actually believed that the financing rep was being honest with him. My uncle is from Haiti with no education and doesn’t write nor read in any language. My uncle quickly brought the contract to me to further review. In reviewing the paper work, I notice they had a $399 SUV mat that my uncle never requested or agreed to. On October 21st my uncle returned back to the dealership to speak to the salesman supervisor, Kyle Carter. Kyle said there was nothing that can be done. Kyle told my uncle that the $500 that they agreed to take off the purchase price was taken off through the finance of the vehicle. (Which doesn’t make sense). My uncle told Kyle that he had never agreed to pay almost $400 for some mats. My uncle was also over charged on the tag transfer fee by $200. At the end of the conversation Kyle said that there was nothing that he could do for my uncle. While at the dealership my uncle called me while speaking with Kyle. I asked my uncle to put me on the phone with Kyle. Kyle indicated “he was busy and didn’t have time to talk”. I hung up and ended calling the dealership back to request to speak with Kyle’s supervisor. I was transferred to someone in the same position as Kyle who ended putting Kyle on the phone. Kyle tried to explain to me that my uncle had agreed to paying $399 for the mats and even wrote mat on the contract. I informed Kyle that my uncle cannot read nor write in any language so how was he able to write the word “mat”. Kyle had no response other then he just did. I then indicate to Kyle that I felt due to my uncles language barrier and him being illiterate he had been taken advantage of. On October 27th, I went to the dealership to speak with Kyle’s boss, Yanni. I explained the situation to him. Yanni indicated he would get with the accounting department to review the deal and follow up with me either Monday, October 30th or Tuesday the 31st. On Tuesday the 31st I received a call from Customer Service Supervisor, Cynthia. Cynthia indicate that Yanni had her to give me a call and that there was nothing they could do to reverse the deal. I explained to Cynthia the frustration of my uncle being taken advantage of and all she did was apologize the entire time. My uncle works super hard to provide for his family and it truly breaks my heart to know that he was ripped off by these folks. And the worst part is that none of these people especially Kyle has any remorse for what they did to him. People like this will continue to display low morals and continue to take advantage of people as long as we the consumer allow them too. I would and will recommend that any buy from this dealership as they have shown they have no problem with being dishonest. More

Excellent customer service. Even though we arrived very late in the evening the folks that helped us made sure that we were just as well taken care of as if we had arrived during Even though we arrived very late in the evening the folks that helped us made sure that we were just as well taken care of as if we had arrived during the day. Very speedy and painless process. More

Very polite Very honest people and very helpful customer service was very polite Pedro was very friendly and Eduardo matas he explained everything about the car Very honest people and very helpful customer service was very polite Pedro was very friendly and Eduardo matas he explained everything about the car and the loan More

fast and excellent everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and exp everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and explanation of the employee of toyota Orlando More

Best service We always take our Toyota to be services here. They have great customer service and our car is always In top shape. Carlos Rivera is great at his job We always take our Toyota to be services here. They have great customer service and our car is always In top shape. Carlos Rivera is great at his job and very attentive. More

New camry Excelent people. Betheny. Scotty. Josh This was the best experience from arriving to signing. I am a very happy customer thanks to Scotty and the te Excelent people. Betheny. Scotty. Josh This was the best experience from arriving to signing. I am a very happy customer thanks to Scotty and the team here at Orlando. Thank you. More

Impulse buy My husband bought a used Prius on an impulse buy from surfing the internet. The workers made it seem less and we're very nice. My husband bought a used Prius on an impulse buy from surfing the internet. The workers made it seem less and we're very nice. More