Toyota of Orlando

Back in 2003 when we bought our Toyota Echo we thought we were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got th were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got the Tires for Life program. The oil changes have been headaches everytime we go there! We live about a 1 hour drive from the dealership and once we get there it is usually a 2-3 hour wait just to get the oil changed, even if we have an appointment! We had 1 tire replaced with the tires for life program and we werent unhappy with that. However we are late getting our oil changed by about 2000-3000 miles due to having 3 kids and only 1 of us works, so there isnt much time to fit an oil change into our schedule! So my husband took the car in for regular maitenance, oil change and the tires need to be changed now since they are really worn out and they WILL NOT HONOR THE TIRES FOR LIFE PROGRAM!!!! Because we missed our alignments and maitenance. They werent very understanding about our situation of having to drive over an hour, 3 kids, one income! Now they want to sell us very pricey tires, plus aligntment! We had the first appointment of the day at 7am, and 2.5 hours later we are told it will be another 2 hours until they get it done!!! Once our contract for the oil changes is over we will not be doing business with Toyota of Orlando ever again!!!!! More