Toyota of Orlando

Total experience was great - from sales to service. Dave Hoover assisted us in customizing the vehicle to our specifications. Ed Weatherford provided continued support to assist us in servicing our vehicle Hoover assisted us in customizing the vehicle to our specifications. Ed Weatherford provided continued support to assist us in servicing our vehicle when we returned to NJ. He always took the time to research the necessary information and constantly followed-up in a timely fashion. More

Didnt expect to be able to afford the car. Tom Diaz made it happen. Was able to give me a good tradein for my car and get me a decent price on a top of the line Prius and 0% financing. He was laid back and it happen. Was able to give me a good tradein for my car and get me a decent price on a top of the line Prius and 0% financing. He was laid back and helpful. Has called an checked in several times to see how I was doing with the new car. A+ More

Excellent car buying experience!!!... I will definitely recommend all of you to my friends and family. I will admit I was very skeptical about the whole car buying experience. You all made me feel very com recommend all of you to my friends and family. I will admit I was very skeptical about the whole car buying experience. You all made me feel very comfortable and put my anxiety to rest. Thank you!" More

From the first moment we arrived on property we were treated with the very best in customer service. Kenny worked with us during the selection process. His wealth of knowledge and professionalism gave u treated with the very best in customer service. Kenny worked with us during the selection process. His wealth of knowledge and professionalism gave us the peace of mind in knowing we made the right choice. Thank you so much Kenny for all that you do. Because of you, we have a car that we truly love and enjoy. John and Kyle, what an exceptional team you are! Thank you so much for all of your flexibility and willingness to do whatever it takes to make sure we were satisfied with our purchase. We couldn't be more pleased, thank you so much! Dennis, assisted us with the final paperwork and made sure to take the extra time to answer any questions/concerns that we had. Thank you Dennis for all that you do. And it didn't stop there...Once we drove away in our new car, each of these team members have been in contact with us to check and see how things are going with the new car and to make sure we are happy. Truly going above and beyond all of our expectations. This team defines what exceptional customer care is all about. In knowing that Toyota of Orlando is family owned and operated we can thank you enough for making us feel part of the Toyota family. We are looking forward to coming back in the near future! More

Rafael Rivera is an exellent sales specialist. He was very friendly and patient. He seemed to know the product very well and explained everything thoroughly. He gave me a tour around the deelership and s very friendly and patient. He seemed to know the product very well and explained everything thoroughly. He gave me a tour around the deelership and showed me a wide variety of vehicles. Toyota of Orlando is deffinetly the best in town. More

Toyota of Orlando was a joke. When you think "used car salesman", all you have to do is go to Toyota of Orlando for an example. I was trying to buy a new 2010 Prius with no money down on a trade. I kne salesman", all you have to do is go to Toyota of Orlando for an example. I was trying to buy a new 2010 Prius with no money down on a trade. I knew what I wanted when I got there and wasn't needing a hard sell, just some negotiation. I have excellent credit and know what my budget can handle. We were offered a 2 year free maintenance package free from Toyota of Orlando (which actually is a nationwide deal from Toyota), and a free 10yr/10000 warranty because they stuck a deal with Toyota corporate (again, something that comes standard with every new Toyota). Everything they were doing was "for me." Also, the car they were trying to not sell me had 260 miles on it. When we went inside to talk, they physically backed us into a corner in a small cubicle and would not move out of our way when we said we were done with the negotiations. Every shoddy tactic that could be used was used. They pulled my credit score for the financing and saw my wife's vehicle loan and asked "well if you're paying this much a month for financing this vehicle on the credit report, why won't you pay that for this car? Why should we be here if we know what you're already spending." I should have walked out at that alone, but I thought I might still have a chance to get something decent out of them..... I spoke with 4, yes FOUR different levels of sales personnel. The 0% with no pmts for 90 days offer was available, but they said they would have to increase the asking price if we did it that way. The overall price with the monthly payments they were asking for was 3000 over the price on the windshield, and that was AFTER a 2200 trade in, and with a 3.49 rate (which is good, but no 0%) and no payments for 45 days. When trying to leave to pick up our kids from school, they demanded we take the prius and pick the kids up in it so we would have to come back and close the deal. Their only goal was to not let us walk out without signing. Once we had both (me and the sales mgr at this point) actually agreed on an offer, he went to start the paperwork, and 5 minutes later came back and said, "we can't do that, we can do this," and it was for about 1500 more. That's when we got up and he demanded we take the car to pick up the kids. We kept negotiating over the phone throughout the day. When I called shenanigans on the math, and asked what was with the 3000 difference, the sales guy that did most of the talking had his junior guy call and say "no deal" instead of being an adult and calling himself. Later in the day we went to Central Florida Toyota. I met Alex, let him know what happened, and what I needed. They had the same car in stock (with 12 miles on the odometer). He brought out the papers, we did a quick back and forth, and we walked out with the same car for the exact price we wanted 2 hours later. The best part is when I went this morning to drop off the title for my trade in, Toyota of Orlando called and asked me to come back in so we could "try again at the numbers." My exact words were "HELL NO!" I explained that I bought the same car for cheaper at Central Florida Toyota without any BS or smoke and mirrors, and that he was actually talking to me through the bluetooth connection in my navigation system in the car they didn't sell me. That was the best! More

I have visited other dealers in the area of Kissimmee, Winter Haven and Orlando and this is the best of all.The courtesy and friendliness is superior compare with the others. I highly recommend this deale Winter Haven and Orlando and this is the best of all.The courtesy and friendliness is superior compare with the others. I highly recommend this dealer to my friends and relatives. They explain you step by step everything from A to Z. More

If you are looking for a good deal or good service or even a good experience. DO NOT GO TO THIS DEALER!!! Consider yourself warned. This is a dealer that deals cars the old way. Scamming, hassling, press even a good experience. DO NOT GO TO THIS DEALER!!! Consider yourself warned. This is a dealer that deals cars the old way. Scamming, hassling, pressuring, etc. I wouldn't even want to bless this dealer with an oil change on my New Toyota Truck that I bought from David Maus in Sanford. WOW, what a difference! The best comparison I can make is like eating dinner at Taco Bell(Toyota of Orlando) or Texas de Brazil (David Maus). Thank GOD that there are dealers out there that are changing with the times. Treating the customer with respect! Great Job David Maus! Toyota of Orlando you must change, drastically or you Will go out of business, maybe not now with your great, misleading commercials, but eventually word of mouth with out power "commercials". More

I had brought my 08 Tundra to the service department to complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. When the truck was returned the rear wheels had multiple deep scratches. The center cap of one of the wheels was dented and needed to be replaced. I noticed the damaged before I left the dealership and I pointed out the damage to one of the service advisors. They were apologetic and set an appointment for the wheels to be repaired. The wheels were subsequently repaired. Unfortunately this is not the first time I have run afoul with the Service department at Toyota of Orlando. The service department had scratched my wheels on another occasion and once left the oil filler cap off the vehicle after performing an oil change. I should have learned my lesson after the first occurrence. More

I corresponded with Sasha via internet/phone regarding a new car. Everything was fine until I went in to meet her and she NEVER came out to meet me even though I had the appt. with her! I was sent to the new car. Everything was fine until I went in to meet her and she NEVER came out to meet me even though I had the appt. with her! I was sent to the floor manager, Mr. Hoover, who was rude, condescending, and obnoxious. I am a woman but not an IDIOT...which is exactly how I was treated! I wanted 0% financing for 60 months and instead 5% financing for 75 months was being shoved down my throat. Of course, I left after that "joke" of a bargain and happy to say that 48 hours later...I purchased the vehicle of my dreams for the interest rate/monthly payment that I wanted at Central Florida Toyota without a single gimmick or hassle. These unprofessional salespeople never even responded to my e-mail about how I was treated which definitely tells you about how business is conducted there! Stay far away from this dump!!! More