Toyota of Orlando

After placing an internet request, I was contacted by the dealership and told that they had the exact car I was looking for but I would have to come to the dealership to get a quote. The next day, I called t dealership and told that they had the exact car I was looking for but I would have to come to the dealership to get a quote. The next day, I called the dealership twice to make sure they had the vehicle on the lot. I was reassured (twice) they had the car (new) that I had previously asked about. We ,immediately, left for the dealership which is a 2 hour drive from my house. When we arrived at the dealership and ask to see the car, it was clear that they didn't have it. They had another car that was "similar" they wanted us to purchase but it had different interior than the car I called about. After waiting around 2 hours, while they did whatever to "find" the car because it was somewhere hidden on the lot, they showed us the same car again. I had to ask the manager to apologize for us driving 2 hours for a car they promised but clearly did not have. He did apologized in a very nonchalant manner. I really felt we were deceived over the phone, so that they could get us in the dealership to make sale on a car I didn't want. It could of been a careless mistake but I did call twice that morning to verify and then they tried to sell us the wrong car twice when we were on the lot. It was really an awful experience and they did nothing to compensate for either their deception or mistake in having us spend 4 hrs total driving to/from the dealership plus wasting 2 hrs of our time waiting for them to find the car only to be shown the wrong car twice. I could of understood this if the manager had at least acted apologetic and tried to correct his mistake instead of pressuring us to buy cars we were not interested in. Tomorrow I will pick up my new car from the Toyota dealership in Tampa, which has been amazing in comparison to Orlando. More

overall the experience was great.from the time Mr,HECTOR COLON showed me my options at the parking lot,to the time ANTONIO CRUZ helped me out with my credit to purchase the car,up to the time the papaers we COLON showed me my options at the parking lot,to the time ANTONIO CRUZ helped me out with my credit to purchase the car,up to the time the papaers were finalize and explained to me by JEAN LACOCK,I think that was the most "no hustle",least nerve rocking car purchase I ever had!,and in less amount of time.I would recommend your dealership anytime. More

I had an amazing experience. Andre Robertson was very patient with me. He answered all my questions with answers that we easy to understand. YES I would tell my friends and associates to ask for Andre Ro patient with me. He answered all my questions with answers that we easy to understand. YES I would tell my friends and associates to ask for Andre Robertson at Toyota of Orlando. More

Jean was such a pleasure to talk with. and he explained everything concisely and clearly. I appreciate his making this process easy. I will definitely return to purchase here again. The manager Kyle, ma everything concisely and clearly. I appreciate his making this process easy. I will definitely return to purchase here again. The manager Kyle, made my decision making easy also. I know I got the best deal and value for my money. More

People were professional and courteous. Everything was done in a timely manner. Would recommend this dealership to family and friends anytime. Overall process went smoothly. done in a timely manner. Would recommend this dealership to family and friends anytime. Overall process went smoothly. More

Great experience, everyone try to help us in a professional way. Our first contact was Janisse ( thru your webpage), then Mike, Paul and finally Jean Lacock, it was truly a team effort. Geta job f professional way. Our first contact was Janisse ( thru your webpage), then Mike, Paul and finally Jean Lacock, it was truly a team effort. Geta job fellas!!! More

Mr. Antonio and Mr. Alberto Granadillo provided best customer service and because of it, I bought car from Toyota of Orlando. Thanks a lot for your help :) customer service and because of it, I bought car from Toyota of Orlando. Thanks a lot for your help :) More

John and Alex provided great assistance. Answered all questions and I will definitely go back and talk to then again next year about another vehicle questions and I will definitely go back and talk to then again next year about another vehicle More

The experience was great. The associates here helped me with everything to achieve on selecting my new 14 Camry SE. They behaved well and that was very much appreciated with everything to achieve on selecting my new 14 Camry SE. They behaved well and that was very much appreciated More

Todo el tarot fue bueno dessert la llegas a al diler esta muy bien organizado y sali satisfecho con la compra y El servicio que se me dio gracias muy bien organizado y sali satisfecho con la compra y El servicio que se me dio gracias More