Toyota of Orlando

Another DISsatisfied customer I called to ask specifics about the advertised vehicle before I drove 3 hours. Once I got there, I learned that I was lied to and the vehicle on th I called to ask specifics about the advertised vehicle before I drove 3 hours. Once I got there, I learned that I was lied to and the vehicle on the lot was not as advertised (i.e., wrong package, no running boards, etc.). It still seemed like a good vehicle and I was told that it was "bumper-to-bumper Gold Certified for 6 months/ 6K miles" by the salesman so I compromised and made the purchase. The negotiation process was worse than I have encountered at any dealer- EVER- and I was a no-finance (cash on hand) customer! Now, 5 months and 5K miles later, the "certified" vehicle is leaking and the "bumper-to-bumper Gold" plan does not cover the gaskets/ seals. What does this say about the so-called certification on these vehicles?! I have emailed & called the general manager- Jordan Siviglia- several times to see if they will step-up and back their product but have yet to receive any return communication. It negates everything that they advertise regarding customer service. Toyota built its reputation on reliability and customer service- this dealer does not represent either one. I like Toyotas but this dealer does not seem interested in satisfying the customer or in return business. I advice you to go to any other Toyota dealer first. More

"Excelente servicio" Por primera vez visite Toyota of Orlando, ya que estaba interesado en la compra de un vehiculo nuevo y desde que llegamos el trato fue de mucha cortes Por primera vez visite Toyota of Orlando, ya que estaba interesado en la compra de un vehiculo nuevo y desde que llegamos el trato fue de mucha cortesia y profesionalismo. Compre una Toyota Sienna 2015 gracias a los excelentes empleados Chito Bacani, Antonio Cruz y Jose Mateo. More

Purchase a new vehicle James Anderson was very professional, friendly and expedient! We were in somewhat of a rush and throughout the process he tried to help us as much as James Anderson was very professional, friendly and expedient! We were in somewhat of a rush and throughout the process he tried to help us as much as possible to get everything completed in an efficient and timely manner. We do certainly appreciate the effort by him and the whole Toyota team and will certainly be back in the future! More

No pushy salesmen! Jaysen, Chito and Jorge Baez, were incredibly professional and absolutely a pleasure to work with. Most of our time was spent with Jaysen and we reall Jaysen, Chito and Jorge Baez, were incredibly professional and absolutely a pleasure to work with. Most of our time was spent with Jaysen and we really did enjoy how efforts in working with the price; super nice super friendly! More

Great Experience We could have gone to a dealership closer to home but Toyota of Orlando had the best selection. We already knew the vehicle we wanted and this was th We could have gone to a dealership closer to home but Toyota of Orlando had the best selection. We already knew the vehicle we wanted and this was the only dealership that had it. Maiko Mottie was great to work with and Jorge Baez made the financial part easy. I dread the financial part of car buying but Jorge was friendly, informative and got us on our way in no time. Thanks for a great experience! More

Awesome, great Starting by Mike who show us the cars with great patience, continuing for Antonio Cruz who is just incredible. You can't say hi to him and give him t Starting by Mike who show us the cars with great patience, continuing for Antonio Cruz who is just incredible. You can't say hi to him and give him the hand because when you take your hand back you already have a new car key's in your hands. Finishing for Manuel Claudio who made sign the papers a relax, informative and great experience. The 3 of them make a great team. 1 1/2 year ago we bought a car and the experience made that we came back to the same place, same team. Congratulations guys! More

I got bad service I got bad from James and he is General manger for Toyota dealer ship I never back to them But I like to thank George the guy he did my fanice he w I got bad from James and he is General manger for Toyota dealer ship I never back to them But I like to thank George the guy he did my fanice he was very helpful and Charles as well they did every thing to me But I am very sorry about James he have to give great customer service but , he didn't More

Our great experience 3 years ago I bought a Toyota Corolla. I was very happy with my car. A month ago my husband took are youngest daughter to purchase a car at the same T 3 years ago I bought a Toyota Corolla. I was very happy with my car. A month ago my husband took are youngest daughter to purchase a car at the same Toyota dealer. He said this was the best, easiest and the most comfortable time he had spent on buying a car. That next time he will go to the same dealer and the same person. We did last week to purchase a car for our middle daughter. Had such a nice and wonderful experience that we came out of the Toyota dealer with 2cars. Thanks Everett for showing us the car, are sales person Walter Porro and Jose Mateo for all your hard work. More

Amazing service department After my car accident Eddie in service took it on himself to provide me the best and most professional service I have ever gotten. He explained what After my car accident Eddie in service took it on himself to provide me the best and most professional service I have ever gotten. He explained what was wrong, worked with my insurance adjuster and got my FJ back to me three days earlier than expected. These guys get my business going forward because they earned it! More

AMAZING team of people! This was my first experience buying a Toyota and visiting Toyota of Orlando. My husband and I needed a new car and we decide to just visit and see wha This was my first experience buying a Toyota and visiting Toyota of Orlando. My husband and I needed a new car and we decide to just visit and see what our possibilities were. We never expected to get the amazing personable service that we received from everyone who assisted us with buying our car. First we met with Patrick Bartell who's only concern was to make us comfortable with the car that we chose and that we were happy with that car. He was so knowledgeable about every car we looked at and very friendly. Any questions about the car he knew the answer. After a test drive with the Toyota Corolla we fell in love and decided that was the car for us. He then introduced us to John Rios who again was very friendly, personable and he made us feel comfortable during the application process and was never "pushy" with my husband and I. We than met with Kartal Topgul who did everything he could to get our down payment and monthly payment at something we would be able to afford. He was wonderful, friendly and treated us like we belonged there. Buying a car can be very stressful when you don't have great credit and not much money to put down but he kept working to get the right deal for us. Once he found the right deal for us we were introduced to Jean LaCock who was also wonderful and friendly. He went over all our finance paperwork, answered any finance questions we had and had us in our new car in no time. I have never been so impressed by a car dealership. When you go there it's like you have your very own team of people working for you and your car needs. From the first person who assisted us to the last person who gave us our keys to our new car they were professional, friendly, knowledgeable and just simply nothing less than AMAZING. I cannot wait to purchase my next car there! More