Toyota of Orlando

Awesome Service Consultant, Roger Choo-Yick I would like to commend one of your Service Consultant at your Toyota of Orlando, Vineland Road service shop, Roger Choo-Yick, who exemplifies great c I would like to commend one of your Service Consultant at your Toyota of Orlando, Vineland Road service shop, Roger Choo-Yick, who exemplifies great customer service. Because of Roger, our experience throughout the visit was thorough and quick. As a customer service employee myself, I feel that the customer’s experience starts from the beginning. Whether it’s a phone call with the representative on the other line or it’s an online booking, the “smooth ride” starts from the beginning. On a more personal note, I want to thank Roger for the exceptional service. Because of him, we will continue to return to the Vineland Road service shop. I changed my location from Central Florida Toyota in Orange Blossom Trail to Toyota of Orlando in Vineland Road. He made us feel like we were the most important customers he had in the shop. He handled our request and kept us comfortable and constantly checking up on us without a sweat. We could not ask for anything more and left the shop much appreciated and all throughout he made it a smooth ride for us. We truly appreciate Roger and want to say Thank You! More

Great work Mr. Jorge Baez was extremely polite, professional and helpful! Although a lengthy process the overall experience was pleasant. Mr. Jorge Baez was extremely polite, professional and helpful! Although a lengthy process the overall experience was pleasant. More

A very bad experience for a faithful customer I've been a Toyota of Orlando customer for the last 6 years. I serviced my 2009 Camry in their shop since I moved to Central Florida. Last month I ha I've been a Toyota of Orlando customer for the last 6 years. I serviced my 2009 Camry in their shop since I moved to Central Florida. Last month I had a car accident and I asked the car insurance to take my car to be fixed at Toyota of Orlando Vineland Collusion center before finding out the car was total-ed. I was renting a car since just because I was busy with traveling for work and moving my house so I didn't get a chance to shop for a car. But Toyota of Orlando never bother to give me call to find out if they can help with purchasing a car from them. What a waste of sales lead!? Makes me wondering how their customer need tracking system is working!? Despite Toyota of Orlando indifference or lack of knowledge of my need for a new car due to their tracking system limit I went last weekend to their showroom at vine-land looking for an opportunity to buy a new car from them. I asked for sale manager it happened I got his name form friend of mine which he was pleased to help but he handed me to a newbie sales person who did his best to answer my questions and let me drive test their new Camry SE model. Being familiar with the Camry I wanted to get to the numbers so I can really work on my decision to buy either a Camry or a Corolla. unfortunately the sales person instead of bringing me back to the sales manager I started with he put me with an idiot and rude dude who called himself sales manager as well . He has nothing to do with any of the car dealer sales crew I dealt with in my experience of buying cars. If it was up to me I will put him cleaning the showroom instead of spoiling sales leads for his company. This bad experience put a hard stop to my willingness of buying my future car from Toyota of Orlando not just because of this idiot but also of the indifference and a lack of knowledge of this dealership about their customers need and personalities. More

excelente experiencia Jorge Báez: muy profesional, lo recomendamos el 100%. Gracias por todo y que Dios te bendiga. Jorge Báez: muy profesional, lo recomendamos el 100%. Gracias por todo y que Dios te bendiga. More

Very Good Job Team really worked hard to get the job done after going back and forth! Thanks to Luis for keeping the process going and keeping the bigger picture in Team really worked hard to get the job done after going back and forth! Thanks to Luis for keeping the process going and keeping the bigger picture in mind More

Great place to purchase a car. Great Place to shop wonderful employees. Just need to have water or snack for people who are there purchasing a car just the only down fall but every Great Place to shop wonderful employees. Just need to have water or snack for people who are there purchasing a car just the only down fall but everything else Great. More

New Car Purchase I was in dire need of a new fuel efficient vehicle, but on a limited budget. After visiting another local dealership and having budgeting issues, I vi I was in dire need of a new fuel efficient vehicle, but on a limited budget. After visiting another local dealership and having budgeting issues, I visited Toyota of Orlando and ended up driving away with a new car within my budget. Jorge and Paul were fantastic in working with what I need and explaining everything in an easy to understand manner, as I was a first time new car buyer. Would definitely recommend Toyota of Orlando and its employees to family and friends looking for cars in this area! More

Making the magic happen---this is not Disney I was a Toyota owner years ago and after the service I got I walked away. On mother's Day I went back and Mike welcome me and did all he could to brin I was a Toyota owner years ago and after the service I got I walked away. On mother's Day I went back and Mike welcome me and did all he could to bring me back. Jorge Baez took it home. They made the magic happen, the only place you can get that type of service is Disney. Thanks Mike and Jorge because of you I have told 12 people that told 12 more. I know because they call me to share my experience with them. Love my TOYOTA!! More

Review Ray Lopez was very through and he kept me updated on the status of my car daily! Ray Lopez was very through and he kept me updated on the status of my car daily! More

Excellent!!! Niels Christensen and Paul Vera provided exceptional service! They were patient, very thorough, highly motivated and efficient. Thank you so much for Niels Christensen and Paul Vera provided exceptional service! They were patient, very thorough, highly motivated and efficient. Thank you so much for all your help! I love my new car! More