Toyota of North Austin - Service Center

My experience of getting my car serviced at Charles Maund To I can't say enough good things about my service advisor Lance Culpepper. Lance is very honest, dependable and knowledgeable about cars. He provides ex I can't say enough good things about my service advisor Lance Culpepper. Lance is very honest, dependable and knowledgeable about cars. He provides excellent customer service. We take our both cars to him for repair and service. Lance is very prompt, never tries to sell something you don't need, and work done is very satisfactory and on time. WE FULLY TRUST LANCE CULPEPPER. Thanks Lance for all your help for years. Mr. Wes Newman and Mr. Fernando Lerma: Please congratulate Lance Culpepper for being such a great service provider. Jag Mathur jpm2002home@yahoo.com Tel: 512-672-9356 More

Friendly Competent Customer Service After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The se After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The service charges were very fair, the turn around time was very good, and the customer service was excellent! Lance did a fantastic job keeping me up to date on the repair status, and he and his team got the job done right and delivered exceptional customer service along the way. I would highly recommend this dealership. People go out of their way to help. Very nice customer experience. More

My Service Advisor Lance Culpepper was excellent as usual! Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up pr Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up promptly! More

They took care of everything I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insuran I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insurance company vastly underestimated the job. CMT, said that was common, they'd communicate directly with the insurance adjuster, and take care of things. The next thing I knew, the repairs were completed. More

Very exceptional service department imo. Will was a great guy I will be asking for him.. I’m sure everyone is great but Will really made things easy.. guy I will be asking for him.. I’m sure everyone is great but Will really made things easy.. More

As always, I received great friendly service. I had a six-month checkup-service and annual state inspection. It all was done in a timely manner, and also with a free car wash. Thank you; I'll be back. six-month checkup-service and annual state inspection. It all was done in a timely manner, and also with a free car wash. Thank you; I'll be back. More

Will was very accommodating and prompt. I had to cancel my appointment for Saturday last minute and he was able to fit me in the day I called. They had my oil change and inspection done in less than an hou my appointment for Saturday last minute and he was able to fit me in the day I called. They had my oil change and inspection done in less than an hour. More

Diagnosed the problem one day and had it fixed by mid afternoon the next day including the recall fix. Curteous staff and fast check out. afternoon the next day including the recall fix. Curteous staff and fast check out. More

6 months maintenance I was happy with the COVID-19 protocols I saw implemented as I drove into service bay and I appreciated the information about the vehicle sanitizing u I was happy with the COVID-19 protocols I saw implemented as I drove into service bay and I appreciated the information about the vehicle sanitizing utilized before I picked up my truck after the service was completed. More

Great service The work for the recall was accurately described and the time it would take. Also, KP informed me of additional complementary service that I could ele The work for the recall was accurately described and the time it would take. Also, KP informed me of additional complementary service that I could elect - which I did. More