Toyota of North Austin - Service Center

Spent $300 on oil change, tire rotation, two filters and a set of wiper blades. I’m disabled and asked if my rear view mirror could be tightened, as it often falls when I hang my H/C placard. I explained th a set of wiper blades. I’m disabled and asked if my rear view mirror could be tightened, as it often falls when I hang my H/C placard. I explained this to Arielle, the “Service Advisor”. She explained that my truck was out of warrantee, and that a “diagnostic fee” in excess of $100.00 would be applied. really? Of course, I declined. I’m a loyal Toyota customer, I’ve owned at least 5. Great cars, but after 25 years and several vehicles, I gotta say, service sucks at every Toyota dealership I’ve ever been to. More

Joseph was very quick with getting my service done! He was also professional and nice! He was also professional and nice! More

For some reason I never had any luck with this dealer today I took my truck for service and they left the skidplate ( brush guard ) out another time they didn't tight the oil plug and made a mess on my d today I took my truck for service and they left the skidplate ( brush guard ) out another time they didn't tight the oil plug and made a mess on my driveway. Etc More

Made an afternoon appointment, showed up on time. Waited about 1 minute. The service advisor was excellent. He provided me with a good estimated time and offered the shuttle to get me home. Text me w Waited about 1 minute. The service advisor was excellent. He provided me with a good estimated time and offered the shuttle to get me home. Text me when the vehicle was ready. This is why will continue to use this dealership. More

I just want to thank Service Advisor Casey Elliott for going above and beyond to provide excellent customer service. going above and beyond to provide excellent customer service. More

I was very pleased the moment I drove up, I was taken care immediately. The rep was very helpful in taking care of my service. care immediately. The rep was very helpful in taking care of my service. More

We are always pleased with the service we get and today was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. More

I would not rate the sales department very high. Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they are always quick to come in and explain what your car needs, estimated costs and answer any questions you have. I’d go to another dealership to BUY another Toyota but I will always go to North Austin Toyota for my service needs. Maybe one day the sales department will improve but they just want to sell you a car, and there is no follow up. I wasn’t even notified my personal plates had arrived and I never saw my sales or finance person again when I had questions after buying my car. Tried many times. More

The work they did was good and they did it quickly. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. More

Quick and quality workmanship. Donuts and coffee in the morning makes it a breeze to wait. Donuts and coffee in the morning makes it a breeze to wait. More