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1,102 Reviews of Toyota of North Austin - Service Center
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July 09, 2023
The quality of service that I received for my routine maintenance yesterday was IMPECCABLE! I was highly satisfied! Albert, my service advisor was laid back and trustworthy. Roberto oversaw and performed maintenance yesterday was IMPECCABLE! I was highly satisfied! Albert, my service advisor was laid back and trustworthy. Roberto oversaw and performed my maintenance and service repairs. He was very detailed, informative and provided quality work. I LOVE their new service update system. The updated right side waiting area is amazing and more accomodating during the wait with multiple seating areas and a charging station/table. I've been a customer at this location since 2017. More
by Carmecia
Employees Worked With
Albert, Roberto
July 08, 2023
Dealers staff always sends out friendly reminders of upcoming service maintenance and is readily available to set up appointment. Ana is very nice and friendly. Upon arrival for today’s 7:15 am appointm upcoming service maintenance and is readily available to set up appointment. Ana is very nice and friendly. Upon arrival for today’s 7:15 am appointment, we noticed two long lines of cars waiting yet out advisor Walter Ortiz was very efficient and helpful in having the car serviced on a timely manner. It was greatly appreciated as I thought it was going to take a very long time. Check out process was easy and cashier was very friendly. Great job today! More
by Lulyrodz
Employees Worked With
Walter Ortiz
July 07, 2023
I received good service. Personnel was outstanding explaining everything. Service representative was outstanding and very helpful. Personnel was outstanding explaining everything. Service representative was outstanding and very helpful. More
by joe.ware
Employees Worked With
Lauren Clarke
July 05, 2023
Service advisor was very rude. The service advisor needs some traing on customer service and not come to work with a bad attitude. When I spoke to the mechanic he was very nice. The service advisor needs some traing on customer service and not come to work with a bad attitude. When I spoke to the mechanic he was very nice. More
by jgrider
Employees Worked With
Mechanic
July 05, 2023
Toyota of N Austin recently took over from Charles Mande and will not honor the lifetime alignment contract Charles Mande made with me. Shows lack of customer loyalty. I will take my remaining non-Toyota co and will not honor the lifetime alignment contract Charles Mande made with me. Shows lack of customer loyalty. I will take my remaining non-Toyota contract maintenance to Tech One, they appreciate their customers. To be fair, this dealer performs the service work well, albeit a bit slowly (1.5 hours for an alignment and over two hrs previously for an oil change). More
by Billmerr53
Employees Worked With
Casey Elliot - Service Consultant
July 03, 2023
Very disappointed in the shuttle service, and the actual vehicle service. Communication was very poor, both services took unexpectedly long when told otherwise. My time was definitely not important at this vehicle service. Communication was very poor, both services took unexpectedly long when told otherwise. My time was definitely not important at this service department. Very poor quality of personal service, I will not return. More
by dianeb
Employees Worked With
Seth
