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Toyota of North Austin - Service Center

Austin, TX

4.2
1,102 Reviews
Call Service Center (512) 458-2331

1,102 Reviews of Toyota of North Austin - Service Center

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July 22, 2023

They charged a lot of money just for engine diagnosed. They charged me $576.40 More

by Ghazikalim9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
YK Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Humam Heet
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
3.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlelle, David Hardy, Sergio Ballesteros, Julio Bernal, Aidan Casillas
Report | Print
Nov 20, 2023 -

Toyota of North Austin responded

Thank you for your visit. We could not find your name in our system and would like to know more about your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter, Service Customer Relations 512-323-1355 jeaster@toyotaofnorthaustin.com

July 21, 2023

Very streamlined and courteous service , the Advisor was easy to reach and clear about the maintenance needed. More

by michelepol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance advisor
Report | Print
Jul 28, 2023 -

Toyota of North Austin responded

We are glad we could help!

July 21, 2023

Got oil change done and Jarred found a nail in my tire that I did not see. Bought 4 tires at a good price with rebate. I am pleased with service provided. More

by billtrojcak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
Report | Print
Aug 02, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 21, 2023

Friendly and professional employees, everyone is helpful and eager to get you back on the road safely! More

by SonyaGuarnero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Pleasant
Report | Print
Jul 28, 2023 -

Toyota of North Austin responded

We are glad we could help!

July 19, 2023

Great friendly and efficient service. Everyone was extremely courteous. It was a pleasant experience. Thanks. More

by david.talbot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 28, 2023 -

Toyota of North Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 17, 2023

When I arrived at the dealership I was greeted immediately and given a breakdown of the work being done on my vehicle. The gentleman was attentive, informative, and polite. Appreciate your hard More

by Ovilla81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Jul 19, 2023 -

Toyota of North Austin responded

It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

July 15, 2023

The service technician was excellent however, you did not honor my lifetime alignment that I bought there. I don’t care about changing ownership. All I know is it said mind when I bought the lifetime alignme More

by pierceburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
To mama
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Nov 20, 2023 -

Toyota of North Austin responded

Thank you for your visit. We're glad to hear that you were provided with excellent service, but sorry to hear that you were disappointed about the change in policy. Please accept an alignment on us the next time you are due. To arrange this, please contact Angel Rodriguez at joserodriguez@toyotaofnorthaustin.com.

July 14, 2023

Very organized and friendly staff. It’s very easy to make an appointment with them. More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jul 27, 2023 -

Toyota of North Austin responded

We're glad to hear you enjoyed your visit.

July 14, 2023

They got me in for my break problem the next day and it was fixed in a few hours. Great service very quickly. More

by Dr Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle is my repair technician contact
Report | Print
Aug 03, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 14, 2023

Visit for service while you wait. Service was completed within the time promised. All personnel friendly and helpfull. More

by harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Report | Print
Jul 19, 2023 -

Toyota of North Austin responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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