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Toyota of North Austin - Service Center

Austin, TX

4.2
1,100 Reviews
Call Service Center (512) 458-2331

1,100 Reviews of Toyota of North Austin - Service Center

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September 14, 2023

Exceptional service, the guy was very down to earth, provided more service than I expected on the vehicle. More

by blackhole182017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember is was in the service area.
Report | Print
Sep 19, 2023 -

Toyota of North Austin responded

We're thrilled to hear about your exceptional service experience! Providing service that goes above and beyond expectations is what we aim for. It's wonderful to know that the person assisting you was down to earth and exceeded your service expectations. Thank you for choosing us, and we appreciate your feedback!

September 13, 2023

On visit waited 40 min for svc consultant to inboard car, not great! Need to improve! More

by jguerra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
September 13, 2023

Pero hoy salí disgustada porque me ensuciaron el asiento del pasajero ,el señor que me atendió tuvo que limpiarlo. More

by vivianvelazquez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
September 13, 2023

With out an appointment Nikati Luckey helped me get in and out. Great service. Five stars. More

by jennyleabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Luckey
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Nikati provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 12, 2023

Service Crew Was Very Helpful And Great,You Guys Are Awesome 👍,Keep Up The Good Work 👏🙏 More

by Marino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

Thank you for your kind words! Toyota of North Austin is thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 12, 2023

People work there are very friendly & show concerns for customers. I had a good experience. More

by spfanucchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 12, 2023

Loren gave great service. . my loaner car was good too .. was happy with repairs and communication More

by suchichan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

That's great to hear! We're so glad Loren was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 11, 2023

I visited the service center on Saturday for your promotional oil change and state inspection. My appointment was at 7 AM and I arrived on time. No, I will not take any of your service packages and w More

by boris.titov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Sep 14, 2023 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Toyota of North Austin responded

Thank you for your feedback. I apologize that your visit was anything but satisfactory. After reviewing your situation, we want to make things right. I want to provide a complimentary oil change on your next visit. Please give me a call at 512-323-1355 so we can make things right. Josie Easter jeaster@toyotaofnorthaustin.com 512-323-1355

September 11, 2023

Great service and hospitality. I love it. I’ve been a loyal customer for over 25 years. I’ve owned 9 Toyotas. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance dept
Report | Print
Sep 21, 2023 -

Toyota of North Austin responded

Being a loyal customer for over 25 years and owning 9 Toyotas is truly impressive, and it's clear that you have a strong appreciation for the great service and hospitality you receive from Toyota of North Austin. Thank you for your loyal patronage. We appreciate your business and look forward to assisting you in the future.

September 11, 2023

Casey was amazing excellent customer service skills and had a great attitude previous experiences with others were not good More

by Cynthiah182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey service center
Report | Print
Sep 19, 2023 -

Toyota of North Austin responded

We're thrilled to hear about your amazing experience with Casey! Excellent customer service and a great attitude are qualities we value in our team members, and it's clear that Casey made a positive impact on your visit. Your satisfaction is important to us, and we appreciate your feedback!

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