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Toyota of North Austin - Service Center

Austin, TX

4.2
1,100 Reviews

1,100 Reviews of Toyota of North Austin - Service Center

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September 21, 2023

They provided Great service and the waiting area is clean and comfortable I would highly recommend it More

by Deena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 24, 2023 -

Toyota of North Austin responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 20, 2023

The work was done satisfactorily by the tire being replaced. I had to make a phone call to the El Paso Toyota dealership for clarification but all went well in the end. Thank you. More

by cello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris is the name i have but no last name. He may be in the Tire Dept. Sorry, I don't have a last name.
Sep 23, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 20, 2023

I worked with Seth. He was very professional. I was in a rush and he made the impossible happen and got me in and out in 30 minutes!! Definitely greatly to him for that. More

by gabe.wiesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Sep 23, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Seth and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 20, 2023

Service is slow inefficient your not my English teacher. No more words. Bye bye. My rating of dealership just tanked based on this survey More

by jahartner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Clarke
September 20, 2023

Our service person Walter Ortiz is amazing. Always helping my daughter with her car. He gets us in quick & is very helpful! More

by Leighann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Sep 23, 2023 -

Toyota of North Austin responded

It's fantastic to hear that Walter has been such an amazing help with your daughter's car! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Everyone from the greeters, service advisors, to the technicians were professional. I have no doubt that my car was serviced to the highest level. Shout out to Yadir. He made the whole process feel stre More

by asiller13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
Sep 23, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Yadir and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 17, 2023

Manager, Angel, is the best thing about the service department. He is very kind, caring and informative. I wouldn't be coming here if not for him. Service has changed since new ownership and not for th More

by talkcritter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel
Sep 22, 2023 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for the changes in service and offerings. I would like an opportunity to fix this and to earn your business, please contact me at joserodriguez@toyotaofnorthaustin.com. I look forward to speaking with you. Jose Rodriguez Assistant Service Manager

September 15, 2023

Went in last minute to get vehicle checked and they saw me with no issues. I did have to leave my van overnight but they were able to find what was wrong and get it fixed. Zach my advisor kept me up to dat More

by drvaldez79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Pleasant
Sep 24, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Zach and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 15, 2023

Went today for a maintenance checkup, what should’ve been an hour only lasted a couple of minutes. Everyone was super nice and polite. Explained everything that they were going to do to my car as well let me More

by melissa.rives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krishana Matthews
Sep 24, 2023 -

Toyota of North Austin responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. It would be our pleasure to assist you again in the future!

September 14, 2023

Their service department has improved since the changeover from Charles Maund to Toyota of North Austin. More

by Darin W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Lucky
Sep 17, 2023 -

Toyota of North Austin responded

Toyota of North Austin appreciates that you noticed our change. We are grateful for your patronage. We look forward to having the pleasure of serving you again!

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