Toyota of North Austin - Service Center

The work done on my car was great! The rental they gave me was much appreciated just need to work on communicating when ita finished and if its gonna be longer than expected. Service w The rental they gave me was much appreciated just need to work on communicating when ita finished and if its gonna be longer than expected. Service work is a bit pricey but the work done was excellent. But over all Im satisfied. More

Long waits, extremely inflated prices, and tried to sell me on repairs that weren’t even necessary upon getting a second and third opinion from various other mechanics. They quoted me an unbelievable $5700 me on repairs that weren’t even necessary upon getting a second and third opinion from various other mechanics. They quoted me an unbelievable $5700 in repairs, none of which were necessary. More

It was great. Mr.Loren was our service advisor. Did a outstanding job. Thanks so much Mr.Loren was our service advisor. Did a outstanding job. Thanks so much More

Their service department does a good job of setting expectations, then following through. I have had only good experiences so far. expectations, then following through. I have had only good experiences so far. More

Rosendo was knowledgeable, professional and respectful. The entire experience interacting with him put me at ease. My car was taken care of and I felt I have found someone I would be excited to work with n The entire experience interacting with him put me at ease. My car was taken care of and I felt I have found someone I would be excited to work with next time. Thanks Rosendo! More

Like it was scamming. They sent me a text and email for the service link with prices for each and the total amount, then when they billed it out, the total was like over $ They sent me a text and email for the service link with prices for each and the total amount, then when they billed it out, the total was like over $130. I asked the cashier and she didn’t try to explain, just saying including taxes while the website that I confirmed the services was added both labor and taxes fee. She covered it up with miscellaneous fee and part fee etc and asked if I was gonna pay or not. This is ridiculous. More

The communication is not great and the staff was not being clear about the price being clear about the price More

It is easy working with this dealership. They keep you informed and get the work done quickly. If you go early in the day, you get donuts. They keep you informed and get the work done quickly. If you go early in the day, you get donuts. More

I’ve never had such a frustrating experience at a dealership. Poorly run and disorganized. I scheduled an appointment several days in advance and they assigned me to a technician who wasn’t even the dealership. Poorly run and disorganized. I scheduled an appointment several days in advance and they assigned me to a technician who wasn’t even there that day… so nobody ever updated me about the status of the vehicle. I kept texting and calling the number they gave me (for a service tech who wasn’t even there?) with no response. When I was FINALLY able to get ahold of someone (they don’t respond to voicemails on the generic service center line so I had to just keep calling until I got a live person), their response was “oh we are so glad you called. We didn’t know whose car that was”. My dad called to try and talk to someone about the suggested repairs and was met with the same issue where they kept forwarding him to someone who wasn’t even there. Naturally, they tried to upsell me on the recommended repairs (replacing entire parts instead of fixing them which would be way cheaper). If I’d done it their way it would have effectively totaled my car. More

Matt Stolarz always is prompt and courteous. He handles all my vehicles with the same enthusiasm. He handles all my vehicles with the same enthusiasm. More