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Toyota of North Austin - Service Center

Austin, TX

4.2
1,100 Reviews
Call Service Center (512) 458-2331

1,100 Reviews of Toyota of North Austin - Service Center

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December 01, 2023

Phil jumped right in my advisor was busy he took over. Made my day .Thanks More

by Beast Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley , no longer there
Report | Print
Dec 06, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Phil provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Terrible sin duda. Martin es de lo peor que hay allí. Es malisimo! No volvere More

by Jose Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin fue el de servicios. Malisimo!
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Dec 13, 2023 -

Toyota of North Austin responded

Mis disculpas por no haber tenido una visita excelente con nuestro departamento de mantenimiento. ¿Podría contactarme, por favor, para poder solucionarlo? No puedo encontrar su nombre en nuestra base de datos y me gustaría saber más acerca de lo que sucedió al correo joserodriguez@toyotaofnorthaustin.com Angel Rodriguez 512-323-1316

Dec 13, 2023 -

Jose Daniel responded

Tú sabes muy bien lo que hicieron con mi vehículo. Dejaste el capó sin poder subir en complot con alguien más. Lástima que el vehículo se le dio pérdida total si no te juro que hubiese vuelto por ti y me arreglaras por abusadores el capó de mi vehículo… ya no se ni que pensar de esta entidad. Yo llamé y pedí cita pero el seguro me dijo que no hacía falta que el carro ya es pérdida. Al cliente se le trata mejor, tú debiste llevar las llaves pero como te dije que hicieras tu trabajo y no asumieras que las garantías extendida no me podría mi goma. Trabaja y deja de asumir. Arreglaste la llanta porque le sacaste el clavo y no te quedó de otra. Abusadores!

December 01, 2023

The service department had a lot to be desired. We were there over 2 hours for an oil change and tire check. Jared Jones should have let us know that he had to get a replacement tire. We sat there More

by karenlindig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Clarke, Olya Grynyshyn
Report | Print
Dec 09, 2023 -

Toyota of North Austin responded

I'm sorry to hear that your most recent visit was not a 5-star experience. We truly value your feedback and will use it to improve our offerings to ensure a better experience for all our customers in the future.

November 30, 2023

Great staff and excellent service. My car was done in a timely manner. Overall a very happy customer and will definitely be returning. More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Piche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Toyota of North Austin responded

It's fantastic that you had a great experience with our staff and received excellent service! Timely completion of your car's service can make a big difference. Thank you for your business!

November 30, 2023

Toyota of North Austin took real good care of us. The service and the customer service was great ! More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lucky
Report | Print
Dec 02, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Quick intake and service advisor was helpful in explaining what maintenance needed to be done. More

by Iavor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Dec 01, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Probably not all their fault, but, I dropped off an immaculately clean, always garaged, one owner 1993 supra to be worked on, and I picked it up today, after them having it for seven weeks, and it was More

by BigAl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
Report | Print
Nov 30, 2023 -

Toyota of North Austin responded

We sincerely appreciate the chance you have given us to serve you and apologize for any inconvenience this may have caused. I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com to learn more about your visit. Josie Easter 512-323-1355

November 28, 2023

This was the nicest service department I have ever dealt with. Mr. Casey was so kind and never made me feel as if I shouldn't be asking the question I was. Also, that coffee machine is so tasty! More

by edearman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliott
Report | Print
Dec 01, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Mr. Casey provided kind assistance! We are glad you enjoyed the coffee as well. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Toyota of North Austin has one of the best people and they do an excellent job and are consistently reliable providing top notch customer service More

by sfact34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 30, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Fast and great service. Will be coming again. Wait time was low and will be coming again. More

by Orlando0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod
Report | Print
Nov 29, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a fast and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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