Back

Toyota of North Austin - Service Center

Austin, TX

4.2
1,099 Reviews

1,099 Reviews of Toyota of North Austin - Service Center

Sort by
February 08, 2024

They were fast and efficient and had very effective technology that made it go smoothly More

by Sarajp23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 10, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 07, 2024

Rico checked in as soon as I drove in, added th state inspection to my order. He told me it would take 1 1/2"hours to complete. The waiting room was comfortable and Rico called my name in exactly 1 1/2 More

by fbdewhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Feb 10, 2024 -

Toyota of North Austin responded

We're delighted to hear about your efficient and positive experience with Rico. It's great that he checked in promptly, added the state inspection to your order, and provided an accurate time estimate. We're glad you found the waiting room comfortable, and it's fantastic that Rico called you exactly when promised to let you know your car was ready. An efficient checkout adds the finishing touch to a seamless experience. Thank you for choosing our services, and we look forward to serving you again in the future!

February 06, 2024

Today’s visit was very efficient and pleasant. My scheduled maintenance visit became complicated from the fact that my mileage is lower than expected for a car that is three years old. The team ex More

by joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vu and Casey
Feb 09, 2024 -

Toyota of North Austin responded

We're delighted to hear that your visit was efficient and pleasant. It's great that the team provided thorough and helpful explanations regarding your scheduled maintenance, especially given the unique circumstances with your car's mileage. We appreciate your positive comments and look forward to serving you in the future!

February 05, 2024

I have had a pleasant positive relationship with Toyota of North Austin [Maund]. The latest purchase was our 2020 Highlander from Shannon Brad. Shannon listened to my wife about the auto she wanted and g More

by Dan Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Toyota of North Austin responded

We appreciate you taking the time to share your positive experience with Toyota of North Austin, especially with Shannon. It's great to hear that Shannon listened to your wife's preferences and ensured she got the car she wanted. Additionally, it's wonderful that you've had a positive and professional experience with the Service Department. Thank you for choosing Toyota of North Austin!

February 03, 2024

I was so disappointed in this placethat I would never take my vehicle back Ever! More

by Mr Cadillac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucky
Feb 05, 2024 -

Toyota of North Austin responded

I see you are not happy with us, but cannot tell why in your review. I also cannot find your name in our database. Can you reach out to me so that I can learn more about your visit? My email is jeaster@toyotaofnorthaustin.com Josie Easter

February 03, 2024

Service was informative texted me all the services suggested, kept me updated on the status and was friendly More

by reyes.yahaira001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Feb 05, 2024 -

Toyota of North Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Feb 07, 2024 -

Toyota of North Austin responded

Thank you for the kind words Yahaira! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Rafael was incredibly helpful. I purchased my car at a different dealership however I bring it here for the service and he is so wonderfully helpful and kind. He always takes care More

by Shea R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Feb 05, 2024 -

Toyota of North Austin responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

February 01, 2024

Per my experience as a woman, the service folks try to up-sell and ‘ignore’ email specials. The work is done very well, but they do not rinse off car. There are donuts and coffee More

by carenbetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humam Heet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Toyota of North Austin responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter jeaster@toyotaofnorthaustin.com

January 31, 2024

Great team and excellent service. Hunter was great help during the appointment and w any follow up questions. More

by f.v9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Feb 02, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 31, 2024

Check in was efficient and service was provided in a timely manner. Waiting room was comfortable More

by rgptexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliot
Feb 02, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

...
33
...