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Toyota of North Austin - Service Center

Austin, TX

4.2
1,097 Reviews

1,097 Reviews of Toyota of North Austin - Service Center

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November 10, 2024

Sergio Barrón was very knowledgeable. Attentive and answered all of my questions and concerns. He did a great job. I will keep bringing my company trucks to Sergio More

by Ricardocsafetyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Toyota of North Austin responded

Hi, we are very happy Sergio Barrón could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

Great services and professionalism. I always recommend Toyota of North Austin for service. Best dealer in Austin More

by Michael Alrafati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantly Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of North Austin responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 08, 2024

I came early for my oil change appointment and they worked me in so that I was not rushed for my next appointment. Super nice employees! Thanks! More

by cpcummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Case Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of North Austin responded

Hi, thank you for taking the time to leave a review for us at Toyota of North Austin. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Very disappointing service department. Left my vehicle for first service check and brought up an issue. Got a brush off answer and nothing was done about it. So much for Platinum Care. The More

by Orandawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariel
Nov 11, 2024 -

Toyota of North Austin responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us so we can understand your situation better to try and turn your experience around. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

November 04, 2024

Great service,very quick service. would recomend family and friemds! I love toyota north austin. More

by jahaziel.melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Toyota of North Austin responded

Hello, we really appreciate your feedback! Thanks for the recommendation, and have an amazing day!

November 04, 2024

I bought my 2021 highlander and in less than 5 months,, the check engine light came on. Took ot to the dealership and the fellow told me me a rat may have eaten up my wire, due to where my car is packed. A More

by elbe.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Curtis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Toyota of North Austin responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to Josie Easter, Service Customer Relations at jeaster@toyotaofnorthaustin.com when you have a chance. Thank you, and we look forward to hearing from you.

November 03, 2024

I have been a customer with this dealership for 6 years, and haver never been disappointed. I don't care how many people are in line for repairs, the advisors move them quickly. All employees are profession More

by griffinlavou51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikati Luckey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of North Austin! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 02, 2024

Shuttle service was very helpful, and the service representative as well. Appreciate the quick turnaround. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Toyota of North Austin responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

When I got the car back from the service I bought it with disgusting sweat and food inside. I will never come here again. More

by ferhat010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe calamore
Nov 05, 2024 -

Toyota of North Austin responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

November 01, 2024

Amazing job! Kept me updated and was so kind and helpful. They fixed the problem with my cat and even did my oil change for free! Couldn’t be more happy with the More

by Gabriella.stajic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Case Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.