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Toyota of North Austin - Service Center

Austin, TX

4.2
1,099 Reviews

1,099 Reviews of Toyota of North Austin - Service Center

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March 19, 2024

Good experience with Jarred in service- he was having a super busy day but made a big effort to make sure everything was taken care of for my Rav4! Appreciate his attention to detail. EC More

by Ecar07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred jones
Mar 22, 2024 -

Toyota of North Austin responded

That's wonderful to hear! Jarred's dedication to providing excellent service, even during busy times, is commendable. We're glad he could take care of everything for your Rav4 and that you appreciated his attention to detail. Safe travels in your Rav4!

March 17, 2024

The people there were very friendly they kept in close contact with me they fix the issue with my truck. They done the job correctly. I was very happy to work with the people there. More

by russellhathaway48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 20, 2024 -

Toyota of North Austin responded

Thank you Russell for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 17, 2024

I had to wait 4 hours. Worse, instead of a multi-point inspection they did a diagnotic test ($0.0). Service rep handed me the paperwork and promptly disappeared. What More

by oo7
Recommend Dealer
No
Employees Worked With
Martin Bernal, Honorio Aviles
Mar 18, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Mar 19, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com.

March 16, 2024

Service Advisor Jones convinced our Ins. Co.to pay thousands of dollars to repair our animal damaged Tundra. Running beautifully now. 5 Star service. I tell all my friends about y’all. Thank More

by rh.halpin@gmail.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 20, 2024 -

Toyota of North Austin responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 16, 2024

Engine oil changed with an e-mail coupon. Great price, and great customer services with this dealer. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 20, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

3 hours for an oil change and the rudest service I’ve ever experienced. They called and offered me a free oil change. When I got there I couldn’t remember if it was a text or a call that I had received o More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Jasmin Salazar Marketing Director

March 15, 2024

Casey Elliott did and Excellent job on assisting all my needs Thank you Casey!!! Gary G Langley More

by garyglangley54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 16, 2024 -

Toyota of North Austin responded

You're welcome! I'm glad to hear that Casey provided you with excellent assistance. We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

They did a great job fixing my Yaris up, were polite and very helpful professionals. More

by J.Almond21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Mar 16, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 14, 2024

Service man Rafael was easy to work with and answered all my questions and car was ready quickly. More

by Wsm77833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael in service department
Mar 16, 2024 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Rafael provided easy assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 14, 2024

Awful experience. I’ll never go back. No personal touch to communicating problems. No feeling of being cared for. Why bring my car to the dealer and pay dealer prices More

by Thomaswilkers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will
Mar 18, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Jasmin Salazar Marketing Director

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