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Toyota of North Austin - Service Center

Austin, TX

4.2
1,098 Reviews

1,098 Reviews of Toyota of North Austin - Service Center

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May 02, 2024

Do you have quality control reps. Second time I take my car gol oil change service, rotation of tires and there is not enough oil in the car. More

by alita2472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 07, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your oil change. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com

April 30, 2024

Should be made more clear where to wait while service is completed. I waited unnecessarily for twenty minutes after receiving text car ready for pickup. I was told to wait, but not clear where to wait. More

by luis.cuellar.phd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 07, 2024 -

Toyota of North Austin responded

Thank you for your feedback about this issue because that should not have happened that way. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter jeaster@toyotaofnorthaustin.com

April 30, 2024

I brought my 4Runner in for an alignment. Toyota wasn’t able to get the caster in spec. My truck has a 1.5 inch lift so it should t be hard to achieve. The before after adjustment was almost More

by Jsleigh81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department, alignment shop
May 02, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 16, 2024 -

Toyota of North Austin responded

I apologize that you experienced an issue with your alignment. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com.

April 27, 2024

Great customer service! for now on,I will take my car to your dealership,recommend to anyone.Thanks, More

by jmkumana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Apr 30, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Muy mala ,me demore 3:45 horas para un simple cambio de aceite, demasiado mala More

by ernesto.hernandez19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
Apr 28, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 26, 2024 -

Toyota of North Austin responded

Mis disculpas por esta demora en la respuesta, pero le agradezco que se haya tomado el tiempo de informarme sobre su experiencia de ventas. Lamento profundamente cualquier inconveniente que haya podido encontrar y me gustaría enmendarlo para recuperar su confianza como cliente valioso para cualquier servicio futuro. Comuníquese conmigo utilizando la información de contacto proporcionada. Gracias por sus comentarios y espero tener la oportunidad de comprender más sobre lo que sucedió durante su experiencia. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

April 24, 2024

They explain everything, make the experience really easy (from opting out/in to suggestions, picking up the vehicle, etc). More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Apr 25, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Every time I’ve gone for something, my advisor Jared makes sure everything is taken care of and provides the best options for our family as we depend on our vehicle. More

by Mr.palacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Apr 25, 2024 -

Toyota of North Austin responded

It's great to hear that Jared has consistently provided excellent service and the best options for your family's vehicle needs. Thank you for choosing us!

April 23, 2024

Pretty convenient. Good service managers. They can be a bit slow but it’s super busy so that is to be expected. They do upsell some unnecessary services so make More

by Jdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of these people
Apr 25, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

For my personal experience is a Fair business place and very soucious of customer time and expectation... More

by oriskamsu
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred johnes
Apr 24, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

Had oild change, tire rotation and brake fluid replacement done in an hour and a half. That's great..Jared got my phone out of the car when I fotgot it as they took it back for service. Waiting More

by dmdpowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Apr 24, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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