Toyota of North Austin - Service Center

We are always pleased with the service we get and today was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. More

I would not rate the sales department very high. Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they are always quick to come in and explain what your car needs, estimated costs and answer any questions you have. I’d go to another dealership to BUY another Toyota but I will always go to North Austin Toyota for my service needs. Maybe one day the sales department will improve but they just want to sell you a car, and there is no follow up. I wasn’t even notified my personal plates had arrived and I never saw my sales or finance person again when I had questions after buying my car. Tried many times. More

The work they did was good and they did it quickly. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. More

Quick and quality workmanship. Donuts and coffee in the morning makes it a breeze to wait. Donuts and coffee in the morning makes it a breeze to wait. More

So bad, bad, bad! Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more th Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more than six hours. And they didn't do anything on that. Last week, my driver side front lower bumper comes out and I use a zip tie to hold that and the Zip tie is still there. The safety recall on my 2020 toyota highlander concern the front bumper. Question: how did they inspect that bumper without cutting the zip tie? More

My truck developed severe suspension system problems (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks to the service tech who initially evaluated the problem parts and to the skilled mechanics who got my truck rolling again. Thanks all! More

Very disappointing service! Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 hours after I dropped it off. Either way it was at least 2 hours over the estimated time. Charged me $60 to clean the battery terminals. The bill was very unclear exactly what the charges were for. It felt very unprofessional and I highly doubt I will return for future service which is what I told the service guy. More

They took very good care of you and answer all questions. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. More

I just had service done. It was timely and professional. I appreciate Walter Ortiz service advisor. It was timely and professional. I appreciate Walter Ortiz service advisor. More

Horrible at service prioritization with technicians and time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours just waiting to get serviced. I had a “reservation” at 12:30. I brought my car in early at 11:30am, but they didn’t even start on it until 4pm and they close at 7pm. My car was there for 7.5 hours and they didn’t even do some of the things I requested in my reservation. A waste of time. I live 30 mins away so it’s not like I can bring my car in whenever I want. What’s the point of a reservation? They need to organize their operations because that’s ridiculous. More