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Toyota of North Austin - Service Center

Austin, TX

4.2
1,097 Reviews

1,097 Reviews of Toyota of North Austin - Service Center

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August 31, 2024

Bait and switch deal on oil changes. $49 advertised… extra for 4.7 engine. 2 extra quarts cost 30 dollars more and took 2 and 1/2 hours to change my oil, with an appointment. Sergio, se More

by Roel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Sep 06, 2024 -

Toyota of North Austin responded

Roel, Thanks for your feedback. Our products and services are priced to stay competitive in the market. I cannot look up your info based on your username, can you please contact me to look into your visit? Thank you, Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

August 30, 2024

Incompetent staff, I went in for a regular service appt at 7am. I was the 3rd person in line and it took them 3 hrs to do the service which was only an oil change and alignment. More

by Saqib.Humayun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Sep 07, 2024 -

Toyota of North Austin responded

Saqib.Humayun, Thank you for your visit. I'm sorry you experienced a long wait. Can you please contact me so I can make this right? I cannot find your name in our database with the name given in your review. I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

August 30, 2024

Great customer service, and would recommend to any family member in need of an awesome service center. More

by Tatum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 02, 2024 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 30, 2024

Attentive and timely service. Phillip kept me updated on the progress of the needed service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humam Heet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Toyota of North Austin responded

Hello Bill, we're happy you found Phillip to be so supportive during your experience here at Toyota of North Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Friendly, professional, and courteous service advisor. He gave me a good deal without asking and it really helps with today's rising costs. Tire could've been found cheaper elsewhere, but in this emergenc More

by ambatokem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey, Elliott
Aug 31, 2024 -

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Great and friendly service. Service department is professional and knowledgeable. Fully recommend if you have a Toyota car. More

by Vincent404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Rodriguez
Aug 31, 2024 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Service completed with attention to detail, friendly representatives I feel confident my vehicle is receiving excellent care. More

by Judy Benning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Ortiz
Aug 31, 2024 -

Toyota of North Austin responded

Hi Judy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

The agent was rude all time Nikati was his name. He was rude all the time I have questions but I hange my mind cause I knew he wouldn’t help me at all with his pedant attitude More

by joselynepino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikati
Aug 31, 2024 -

Toyota of North Austin responded

joselynepino, Thank you for your feedback. Please know we are looking into your concerns. If there is anything that we can do for you in the meantime, please let me know. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

August 25, 2024

Fast friendly service! And didn't try to charge me for stuff I didn't need. This is my 3rd time coming and I always have good things to say. Special thank you to Jared J. F More

by shaunacox77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Aug 31, 2024 -

Toyota of North Austin responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 24, 2024

The service team is great, I recommend Philip if he's available, Wonderful customer service More

by mikebryant512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Weisbly
Aug 25, 2024 -

Toyota of North Austin responded

Hello, we're happy you found Philip to be so supportive during your experience here at Toyota of North Austin. Thanks for the recommendation, and have an amazing day!

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