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Toyota of North Austin - Service Center

Austin, TX

4.2
1,097 Reviews

1,097 Reviews of Toyota of North Austin - Service Center

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September 12, 2024

Excellent service. The intake process with the advisor is the best. Quick and clean work More

by lalvearr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
Sep 14, 2024 -

Toyota of North Austin responded

Thank you for being our customer, we appreciate your kind words!

September 09, 2024

They helped me with my vehicle issues and got me back on the road both service and maintenance are outstanding thank you team for wonderful work! More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
Sep 11, 2024 -

Toyota of North Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 07, 2024

Fast and courteous service. Casey provided the accurate information on how long it would take. More

by Richtag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Sep 11, 2024 -

Toyota of North Austin responded

Thank you for being our customer, we appreciate your kind words!

September 07, 2024

Easy to make appointments good service for oil changes. Fluid changes is priced too high. More

by yuan2_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service lady is polite
Sep 11, 2024 -

Toyota of North Austin responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

September 06, 2024

Phillip was absolutely one of the best service advisors I've had the pleasure of dealing with so far in the last 1 1/2 years I've been going there. He was honest, pleasant, chipper, and efficient. Thanks P More

by Far2sweet420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Karnitz
Sep 08, 2024 -

Toyota of North Austin responded

Thank you for sharing your positive experience! We're thrilled to hear that Phillip has provided you with exceptional service. We’ll be sure to pass along your kind words to him. We look forward to continuing to provide you with great service in the future!

September 04, 2024

I would give them 5 stars if they had reset my clock for it is a pain to reset. More

by pamaon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Toyota of North Austin responded

Thank you for your feedback! We're glad to hear you had a positive experience overall. We apologize for not resetting your clock during the service, and we understand how inconvenient that can be. We'll make sure to pay attention to those details next time. Please let us know if there's anything else we can assist you with!

September 03, 2024

Service takes to long and every visit very expensive. Told 3 to 4 hours and takes 5 to 6. More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Humam Heet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmin Salazar
Sep 07, 2024 -

Toyota of North Austin responded

Susie, Thank you for your visit. I'm sorry you experienced a long wait. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter Service Customer Relations

September 03, 2024

Nice people. Great technical staff who get the work done in a timely manner. Reasonable prices. Clean modern facility with coffee and rolls free while you wait. More

by billlynch8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 03, 2024 -

billlynch8 responded

Five Star

Sep 03, 2024 -

billlynch8 responded

No change in review.

September 02, 2024

Walter Ortiz was excellent at communicating with me about what my car needed. My only complaint is that I was charged $39 for Customer Pay Shop Charge for Repair order #R8167 created 2024-5-27 10:26:00AM ta More

by gibsontag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Qrtiz Service Advisor
Sep 10, 2024 -

Toyota of North Austin responded

Thank you for your feedback. Our goal is clear and transparent communication while providing excellent service. I'm sorry we let you down during this visit. Please contact me so that I can learn more about your experience and see what we can do to make your next visit a 5-star experience. Josie Easter, Service Customer Experience jeaster@toyotaofnorthaustin.com

September 01, 2024

It is totally unacceptable for oil change and tire rotation to take 3 hours . I had an appointment. You should be ready to deliver the services to me without a reasonable period of time. My time is as More

by shirley.p.sheffield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yadir
Sep 08, 2024 -

Toyota of North Austin responded

shirley.p.sheffield, Thank you for your feedback. I'm sorry that the wait for your vehicle was longer than expected. Please know that we take your concerns very seriously and hope to make this right and earn your confidence once again. Please get in touch with me at your earliest convenience, as I would like to know more about your visit and see how we can make your next visit a 5-star experience. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

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