Toyota of North Austin - Service Center

The service department did an incredible job with both of my vehicles. Joe Calamore was exceptional. It was because of him that I even brought my cars there. I had no idea that you serviced vehicles other th my vehicles. Joe Calamore was exceptional. It was because of him that I even brought my cars there. I had no idea that you serviced vehicles other than Toyota. He told me to bring the cars because they did incredible work. He was not kidding. They diagnosed and fixed the cars very quickly. The last place I went to made me leave my vehicle for a week and the final diagnosis, seemed like it was a guess. As it turns out, it was a guess. That was one of the two cars I took to Joe. I have dealt with a lot of people in the service industry over the years. Joe is a breath of fresh air. He takes pride in his work and he is the reason I will take my cars to him from now on. Thanks Joe. More

On Monday I had an appointment to get some work done on my car. When I dropped off the car the service advisor, Martin, told me it would take longer to get the work done that what I was told by the schedul my car. When I dropped off the car the service advisor, Martin, told me it would take longer to get the work done that what I was told by the scheduler. I agreed to leave my car there and shared I got off work at 8:30 PM that night. Martin said he'd leave the keys under the driver's side floormat. When I arrived at 8:45 my car was locked. Ken Echetebu was very helpful in trying to figure out how to help get into my car and ended up calling a locksmith, explaining I would need to pay the locksmith but Toyota would reimburse me. Once Ken knew the locksmith was on his way he left. Locksmith arrived around 9:45 and unlocked the car but the keys were NOT THERE. Byron was the only employee left in the building when I explained the situation. I insisted he call someone that can find Martin to find out where my keys were. He began making phone calls but then he locked up the building and left without another word. A few minutes later the cleaning crew came back and had been given instructions on where to find my keys in the service department. Tuesday morning I spoke to the service manager, Angel regarding the situation and reimbursement for the locksmith. He left me a voicemail later Tuesday saying if all went well the reimbursement check should be ready that afternoon. Today is Thursday - I left 2 messages for Angel to call with an update on the reimbursement but have had no contact from him. This is sadly, one of the worst service experiences I have ever had. What kind of company is comfortable leaving a woman locked out of her car at 10:00 PM - topping it off with a lack of response to reimburse the cost of the locksmith? Very disappointing to say the least. More

Service was reasonably quick and friendly. work done was excellent. Would recommend and will go back in the future. work done was excellent. Would recommend and will go back in the future. More

It was my first time here , my service advisor was Jared Jones and he did a really good job explaining everything regarding to my car and what needs to be done . Really good customer service Jones and he did a really good job explaining everything regarding to my car and what needs to be done . Really good customer service More

Excelente Servicio llegue sin cita y me atendió Lesly con mucha rapidez y eficiencia, gracias por tener a gente con la camiseta bien puesta. mucha rapidez y eficiencia, gracias por tener a gente con la camiseta bien puesta. More

Very efficient and prompt at every service visit. Explain the options and work with you to finalize a plan. Explain the options and work with you to finalize a plan. More

I had just leased a new Crown from a San Antonio dealership, which neglected to install the anti-rust plugs to the undercarriage. Personnel at North Austin were great, installing them, and got me ou dealership, which neglected to install the anti-rust plugs to the undercarriage. Personnel at North Austin were great, installing them, and got me out the door in under an hour. More

Sent my sister for service appointment since I couldn’t make it . Went in for oil change & tire rotation under warranty . took 4 hours , looked at the receipt , turns out they somehow replaced my tire and make it . Went in for oil change & tire rotation under warranty . took 4 hours , looked at the receipt , turns out they somehow replaced my tire and balancing & did not say anything about it and wasn’t even the same kind of tire . More

Toyota of North Austin service department was fantastic and helpful, highly recommend. Joe Calamore went above and beyond with updates, lending a hand, and being very professional throughout the process of and helpful, highly recommend. Joe Calamore went above and beyond with updates, lending a hand, and being very professional throughout the process of getting some brake work done on my 4Runner. More

All of the employees are very courteous, helpful, and respectful of one’s time. The only problem is maneuvering around the lot. respectful of one’s time. The only problem is maneuvering around the lot. More