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Toyota of North Austin - Service Center

Austin, TX

4.1
1,249 Reviews

1,249 Reviews of Toyota of North Austin - Service Center

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April 28, 2025

Actually, my dealing with car dealerships at this location began around 1977, bought 2 Oldsmobiles from Charles Maund, several Toyotas from Doug Maund. Still use new dealership, Town North Toyota fo More

by Uvalde County
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

I didn’t have a scheduled appointment but had to take my car in since something was off. Staff took my car in and they were so attentive and responsive throughout the process. I was initially told my car wo More

by Yesenia Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
April 28, 2025

Amazing customer service. They treat you with respect. I highly recommend this place. Thank you. More

by Athina Karatzea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
April 27, 2025

Could not resolve my problem - issue happened 4x since I picked up my car from them More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
April 26, 2025

Very unpleasant first (and most probably last) time at this place… intentionally misleading you into what service and the total price you will pay. I did email the manager and will update this if they cor More

by EMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Weisbly
April 26, 2025

Worst service Ever. The service person does not understand what I asked for. Wasted my time and Toyota care servicing. More

by monsurulkhan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicaty Lucky
April 25, 2025

I had oil and filter change with appointment which was done within an hour and I am pleased. More

by Ifarzaneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle Contreras
Apr 28, 2025 -

Toyota of North Austin responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Service just fine but only needed oil change First car not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back More

by Pfaffbj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantley cheatham
Apr 27, 2025 -

Toyota of North Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 23, 2025

We used Walter in the service department. He was amazing. Took my car in for a minor repair handed it with kid gloves. He went over and beyond to make me happy. I will return to him if / when More

by Juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter ortizy
Apr 26, 2025 -

Toyota of North Austin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 22, 2025

This dealer will try to get as much money out of you as possible. They try to tell you that a bunch of random things need “immediate service” I don’t see how my A/C system needs to be cleaned when my car h More

by ezralane
Recommend Dealer
No
Employees Worked With
Jared
Apr 25, 2025 -

Toyota of North Austin responded

Thank you for sharing your feedback. We understand your frustration and regret that your experience felt like anything other than the straightforward service visit you expected. Our advisors are trained to provide recommendations based on manufacturer guidelines and vehicle condition, but we always respect our customers' decisions on what services to move forward with. If you have any questions or would like to discuss your visit further, please feel free to contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

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