Toyota of North Austin

They were great talking the time to show us the vehicles and helping us finding what we needed it. Great place. and helping us finding what we needed it. Great place. More

Poor Installation and Damage to My New Car It was my first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I need first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I needed to register and get an appointment, and he said I just could wait for that. I was asked to wait while the technician worked on it, but the job was done poorly. During the first attempt, the drill slipped on the bumper and misaligned the plate mount. The technician tried drilling again, but the work was still incorrect, resulting in multiple holes in the bumper due to the drilling. The damage was so severe that I had to stop the technician from continuing the work, as it was clear that the car was being significantly damaged. I was extremely disappointed with the outcome, especially considering my car is brand new. One of the employees referred me to the manager, named Will, who attempted to fix the issue himself. However, he also failed to do a proper job and only created more holes in the bumper. When I asked Will if anything could be done about the damage, I was frustrated by his response: "There's nothing I can do about it." "I asked him if it was possible to polish the scratches and repair the damaged holes, but he just replied that the bumper is plastic, and there was nothing more he could do, adding that the damage would just be covered by the plate." I left feeling deeply disappointed and frustrated. I cannot accept the damage done to my new car and the lack of resolution provided. Is there anything you can do about it? More

Service was completed at a price lower than originally quoted due to a few delays in getting parts for my 20 year old vehicle. Overall Toyota did a great job and Joe was great with communication and took quoted due to a few delays in getting parts for my 20 year old vehicle. Overall Toyota did a great job and Joe was great with communication and took care of me with a loaner car. I will keep going back to Joe More

Well received, good welcome, good service. All was well done and within a short period of time. Thank you All was well done and within a short period of time. Thank you More

Deceptive marketing tactics. Their own website marks one price and upon inquiring over email they quote you 5K more in the name of market adjustments. Perhaps the only one still Their own website marks one price and upon inquiring over email they quote you 5K more in the name of market adjustments. Perhaps the only one still living in Covid era. More

I brought my car for air bags recall Joe was so professional he wanted the car in asap because of the issues and the next day when I brought the car in he helped with transportation and he takes ca professional he wanted the car in asap because of the issues and the next day when I brought the car in he helped with transportation and he takes care of the issues the same day More

Efficient, accurate, and timely service. Maybe not the cheapest in town, but trust worthy. I could do without the coaching from DealerRater and I don't like service assistants competing with Maybe not the cheapest in town, but trust worthy. I could do without the coaching from DealerRater and I don't like service assistants competing with each other. So if I don't rate this company again, it is not because the service isn't top notch; it's because I have a negative response to dunning. More

Very professional and knowledgable service writer. He was also very polite and helpful. Their service is much better than the prior owners! He was also very polite and helpful. Their service is much better than the prior owners! More

I got my car serviced here and the employee who helped me was so incredibly kind and helpful! I was in and out in an hour and the whole process was a breeze. was so incredibly kind and helpful! I was in and out in an hour and the whole process was a breeze. More

Excellent customer service upon arrival. Answer all my questions in a highly professional way. Please keep this customer service to grow your business in future. Answer all my questions in a highly professional way. Please keep this customer service to grow your business in future. More