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Toyota of North Austin

Austin, TX

4.2
2,328 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,328 reviews

January 14, 2025

Employees are so unprofessional, they just play between them like they having a party. Customers with questions were ignored. Very rude. The place is dirty. Very unpleasant More

by Carolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesly Albiter Casas
Jan 18, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I would like to learn more about your experience, but can't find your information in our database. Please reach out to me directly so I can assist you. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

January 13, 2025

Least amount of time at dealership and so happy with my new vehicle. Thanks Edgar! More

by Neelee
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Edgar , Efren Pulido
Jan 15, 2025 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2025

Most recently, I've been to Toyota North Austin twice. They have always had an appointment available for me with a short notice. I've never been able to find that anywhere else. I work long days, every we More

by rosannevera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Jan 16, 2025 -

Toyota of North Austin responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 12, 2025

The service has always been friendly, collaborative, and efficient. I leave my car with confidence. More

by sheilapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Mannella
Jan 14, 2025 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

This is a rating of the SERVICE side of North Austin Toyota on Research. My experience was EXCELLENT due to the "customer-comes-first" actions and attitude shown to me by my Service Advisor RAFAEL MONT More

by BobHdavisJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAFAEL MONTALVO AND TECH "CESAR"
Jan 13, 2025 -

Toyota of North Austin responded

Hello, we're happy you found Rafael to be so supportive during your experience here at Toyota of North Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2025

Waited over 2 hours after my arrival/service appointment time for the “report”. Recently serviced and known good items had immediate action needed (no thanks). Then, another hour plus for simple service. More

by paul2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Case Elliot
Jan 11, 2025 -

Toyota of North Austin responded

We apologize for the disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

January 10, 2025

Very poor customer service by Will the supervisor of the Service Dept. and obvious lack of training with phone operator. I brought my story and complaint to Alveron who was sent by Steve R. (Manager of Town More

by Mercedes.chung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerad jones is a sincere employee, William Mannella
Jan 15, 2025 -

Toyota of North Austin responded

Thank you for reaching out to share your concerns. We truly regret that we were unable to fully meet your expectations despite our efforts to address the issue. As mentioned, your appointment was scheduled for 8AM to ensure the appropriate technicians were available to handle the specific requirements of your hybrid vehicle. While our oil change and tire rotation technicians arrive earlier, specialized technicians begin their day at 8AM to handle more complex matters, such as battery-related issues. That said, we did have technicians arrive early that day, and your vehicle was reviewed ahead of your scheduled appointment time. We are sorry if this was not communicated clearly. We appreciate your patience and understanding, and we hope for the opportunity to better serve you in the future. Jasmin Salazar Marketing Director 512-323-1370 jsalazar@toyotaofnorthaustin.com

January 10, 2025

From the first minute of my sales journey, Joe was upfront and honest about the allocation, delivery, and features of the GR Corolla. I highly recommend anyone to Joe for a fabulous experience!! More

by Dan.wojenski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramiro Ferriol
Jan 12, 2025 -

Toyota of North Austin responded

Hi, we're happy you found Joe to be so supportive during your experience here at Toyota of North Austin. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2025

I had a great experience here. Brendan and his team made the process smooth and painless. I highly recommend Toyota of North Austin! More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez, Brenden Madsen
Jan 06, 2025 -

Toyota of North Austin responded

Hi Robert, thank you for taking the time to leave a review for us at Toyota of North Austin. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

I'm very much disappointed this time, service guy came and told me that for oil change the wait time is from 3.5 hrs to 4.5 hrs. If they don't h ave the capacity to meet the demand, then why do they take More

by fmughal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikati Luckey
Jan 08, 2025 -

Toyota of North Austin responded

Thank you for your visit. Please know that we take your concerns very seriously and would like to look into the details of your visit. I can't find your information based solely on your username, so please reach out to me at directly at your earliest convenience. Josie Easter, Service Customer Relations Jeaster@toyotaofnorthaustin.com

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