Toyota of North Austin

I had a really great experience working with Phillip at Toyota of North Austin. He was validating of my concerns, and didn't make me feel silly for asking questions about the electrical system of my car. H Toyota of North Austin. He was validating of my concerns, and didn't make me feel silly for asking questions about the electrical system of my car. He was wonderful! My only piece of constructive feedback would be for the service operator to let me know what a 4:30pm appointment meant -- the mechanics go home at 5pm, but the hours online say Toyota is open until 7pm. This is misleading. There wasn't have been enough time for my tail light to be looked at at 4:30pm (and I couldn't just leave my car overnight), so I had to make a second trip to the dealership the following morning for my car to be serviced. The first trip could have been avoided if the operator had been more clear about what I could expect from the service department with a 4:30pm appointment. More

No quality control. Air conditioning system was sanitized and new filter was installed. My glove box was either broken or not reinstalled correctly. It is unhinged on on Air conditioning system was sanitized and new filter was installed. My glove box was either broken or not reinstalled correctly. It is unhinged on one side and hanging by one hinge. I have left a message for my service advisor and am waiting for his call. Likely a simple fix, but involves another visit, 40 miles round trip, and more of my time in a busy week. I am not a happy nor satisfied customer. More

They are always helpful and keep me posted on the progress of the work. They discuss options for the work to be done . Very Good progress of the work. They discuss options for the work to be done . Very Good More

Worst dealership I have encountered. They are unprofessional and disparaging toward Toyota. I went to cedar park to buy a truck and would not work with this group ever again They are unprofessional and disparaging toward Toyota. I went to cedar park to buy a truck and would not work with this group ever again More

I was quoted a price 3 times what I paid for the identical problem 2 years ago, and the service aid could not explain the difference. When I questioned the excess cost, they lowered it a bit. When I identical problem 2 years ago, and the service aid could not explain the difference. When I questioned the excess cost, they lowered it a bit. When I got the car back the hood struts no longer held the hood up (and I know for sure they worked when the car arrived at the dealer.) When I complained the service aid just said he had no idea whether they were working or not. I get that hood struts are going to die at some random point, but I suspect the mechanic pushed them up or down too forcefully. The service aid quoted me a ridiculous price to replace them, so I'll either replace them myself or fashion a prop rod. As far as I can tell it appears that the repair was done properly. I sure wish this was not the closest Toyota dealer to where I live. I may try driving across town the next time. More

Renewal took too long (almost four hours), lease rate almost doubled from previous rate, and impossible to schedule any service visits. almost doubled from previous rate, and impossible to schedule any service visits. More

Great customer service. If you are in a rush to get your car fixed and money is not a concern you are at the right place. If the quote is too high for someone then look for If you are in a rush to get your car fixed and money is not a concern you are at the right place. If the quote is too high for someone then look for mobile mechanic who can come and get your car fixed for one thirds of the price at your door step. More

They could have made a couple extra sets of keys for me/ with this used pickup truck. The key fob doesn’t even work. I think that’s pretty lame. with this used pickup truck. The key fob doesn’t even work. I think that’s pretty lame. More

Rico attended quickly, treated me with respect and kindness and took good care. I have been going to this dealership for 15 years and this was probably the best experience. kindness and took good care. I have been going to this dealership for 15 years and this was probably the best experience. More

Amazing customer service in the service department. Casey Elliott was a pleasure to work with.!! Oil change was quick and easy. Glad I purchased here. Casey Elliott was a pleasure to work with.!! Oil change was quick and easy. Glad I purchased here. More